EY Senior Quality Analyst in Wrocław, Poland

Senior Quality Analyst

Core Business Services

Requisition # WRO001J2

Post Date 3 days ago

Senior Quality Analyst

EY GDS Service Excellence team’s purpose is to drive efficiencies in the way EY teams operate and deliver service to both internal and external customers. This is achieved through extensive training and mentoring in the area of Lean Six Sigma tools and desktop automations (VBA, Access). In the role of the Senior Quality Analyst (Senior Associate) you will be facilitating Process Improvement workshops for the entire EY GDS population in order to identify automation and quality projects in operations. You will play a crucial role in building the Continuous Improvement Culture in the whole organization.

Your key responsibilities

  • Participation and support for local and global projects within our organization will be the main part of you role

  • You will be taking active role in designing new KPIs

  • You key mission will be identifying gaps in the process, search and delivery of possible improvements,

  • Active participation in the process optimization (as well as supporting CAPA and FMEA initiatives) will be your main duty

  • In the role, you will also communicate and report quality data, issues, non-compliance, process gaps through measurements, as a part of your responsibility for the projects documentationYou will be expected to actively identify opportunities to share/adopt process standardization across our EY GDS centres

Skills and attributes for success

  • University degree in a relatable field

  • Experience in process optimization, identifying process gaps, as well as creating and implementing improvement ideas

  • Fluent English skills

  • Knowledge of quality methods and tools such as Six Sigma, Lean, & Kaizen is an asset

  • Basic statistical knowledge (sampling, forecasting, etc)

  • Analytical mindset, but also creative and a “can do” attitude

  • Advanced knowledge of MS Excel and other Office applications

  • Demonstrate professionalism, competence and clarity of communication when dealing with the clients and leadership,

What we look for

We’re interested in hiring a professional who is capable of thinking creatively and providing innovative suggestions that will improve service delivery of various service lines at EY GDS. A great candidate would be someone with both practical knowledge and the ability to build effective relationships with stakeholders of different levels.

What working at EY offers

This role offers a great visibility within the whole organization. Your ideas and improvements may improve our major business processes and result in visible time and cost savings. You will play a role of an enabler, coaching and educating the whole EY GDS organization in terms of Lean philosophy.