EY Credit Control Senior Associate with German in Wrocław, Poland

Credit Control Senior Associate with German

Core Business Services

Requisition # WRO001GK

Post Date Jan 18, 2018

As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 24,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.

EY GDS Poland has been in operation since 2011, supporting 30 countries across 14 services in English and non-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.

Currently the center is seeking candidates for the position:

Credit Control Senior Associate with German

Essential Functions of the Job:

  • Make direct customer contact by collecting receivables, providing reconciliations of customer accounts, resolving receivable issues and negotiating settlements

  • Follow up, recommend and discuss action plans with Engagement Teams regarding adverse situations and help in developing actions & next steps

  • Perform regular review of blocked orders and make decisions regarding their release (together with Engagement Teams)

  • Monitor customer account details to identify and analyze ageing details for non-payments, delayed payments and other irregularities & drive the implementation of corrective actions

  • Proactive customer relationship building, continually seeking ways to improve customer satisfaction

  • Constantly look for process improvement and effectiveness increase in end-to-end O2C cycle

  • Adhere to the efficiency, quality and business conduct parameters


  • Very good German (C1) and English (B2) skills

  • Previous experience in AR/Collections (minimum 2,5 years)

  • Ready to work with the Client via phone and e-mail

  • Bachelor degree in finance or other business related major is an asset

  • Be accountable and take ownership for the tasks entrusted to the role holder

  • Good working knowledge of computers and financial tools and software packages

  • Very good communication skills, customer orientation, eagerness to learn & develop, very good teamwork skills

We offer:

  • Work in a dynamic teams

  • Multisport card

  • Private medical care

  • Life insurance

  • Language classes

  • Healthy lifestyle program