Microsoft Corporation Windows Support Engineer with French/German in Warsaw, Poland
This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
A successful candidate will work within a team of support engineers focused on technical issues resolution for our Premier customers in EMEA. With second required language skill - German or French.
Precise scoping of technical issue and setting the right customer’s expectations
Troubleshoot and resolve technical issues in the shortest possible time
Collaborating with peers and escalation resources while working on customer’s issues
Provide customers with reliable technical solutions and a consistently exceptional service experience
Includes mainly reactive remote support via phone and e-mail
Primarily focus on French or German speaking customers within EMEA region and rest of English speaking support
Work in a team with other support engineers based in the head office in Warsaw
Advanced knowledge in configuring, administrating and troubleshooting of Microsoft® Windows Products including Windows Server 2008/R2/Win7, Windows Server 2016/2012/R2/Win8/Win8.1, Win10.
Nice to have
Industry experience in configuring, administrating and troubleshooting Operating Systems.
Knowledge of Active Directory (Administration\Troubleshoot of Active Directory, Group Policy, AD Replication, Authentication, Kerberos) and PKI.
Knowledge of Desktop technologies (User Profiles, Domain Joining).
Troubleshooting of technical issues expected
Microsoft operating systems fundamentals (Windows Client, Windows Server)
Networking fundamentals (TCP/IP basics, DNS, DHCP, etc)
Understanding of main server roles (ADDS, ADCS, Hyper-V, RDS, Clusters, etc)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.