Symantec Technical Support Engineer in Warsaw, Poland

Company Overview

Symantec was founded in 1982 by visionary computer scientists. The company has evolved to become one of the world’s largest software companies with more than 18,500 employees in more than 50 countries. We provide security, storage, and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information-driven world against more risks at more points, more completely and efficiently than any other company

Department Overview

Customer Engineering and Support (CES) provides post-sales support services and sustained engineering for enterprise products and solutions within the Information Protection, Threat Protection and Mobile product families. Our organization is dedicated to delivering an exceptional end-to-end use experience with Symantec services and solutions.

 Be a trusted advisor by providing technical support to Global Enterprise level Customers, Tier 1 TSE’s and Partners on Symantec Security Products (Threat Protection Solutions)

 Manages own schedule of cases, which includes determining priority levels and negotiating, setting and living up to these set expectations.

 Applies knowledge, analytical practices and procedures to analyze, diagnose and resolve issues in unique and often complex enterprise environments.

 Assesses when it is necessary to engage or escalate to upstream resources to resolve complex issues.

 Researches and becomes knowledgeable on a wide array of technical topics such as Operating Systems, Infrastructural Technologies and Symantec software products as supported products develop.

 Participates in and possibly leads conference calls with customers and 3rd party Teams/Vendors.

 Effectively communicates procedural and technical issues to internal and external customers/stakeholders.

 Interface with Sales, Services, Engineering, Product Management and Support Management when necessary to prioritize customer requests.

 Define and track bugs for development, and offer innovative ideas to engineering and product management to improve product quality.

 Participate in new product releases and beta cycles to ensure information and knowledge requirements are met to support these new products.

Develop documentation and knowledge base articles with a view to reduce troubleshooting time and drive faster issue resolution. Engage in on-going training and departmental development, along with self-learnings.

Experience : +2 Years Service Desk Experience Industry Certification would be a plus (Sec+, MCSE, MCSA, CCNA, Network+)

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.