Credit Suisse Systems Engineer - Microsoft Lync & Unified Communications # 110546 in Warsaw, Poland
Group Chief Technology Office (CTO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working.
CTO has significant footprint in Wroclaw (500 FTE). Based on success of Wroclaw site we’re planning to continue our growth in Poland in the 2nd Warsaw site for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the globe. Join us to shape the next generation of IT Infrastructure at Credit Suisse, one of the leading global banks!
An opportunity has arisen for you to join Credit Suisse as a Microsoft Lync & Unified Communications Services Systems Engineer. You act as a key technical resources for the EMEA region helping to support and enhance clients services and capabilities. This role provides support for Microsoft Lync/Skype for Business, Enterprise Voice communication and integration, Compliance Voice Recording and Application Integration services.
Real Time Communication Services is part of Collaboration Services Department, which delivers IT services to the bank including email, real time communication, video conferencing, document management and retention services. You will become part of a global team with superb opportunity to build and extend your skills and capabilities within the bank.
You will be responsible for a growing variety of duties and responsibilities:
Supporting the operational, projects and integration support area for Microsoft Lync and Unified Communications services applications platform for the Bank in the EMEA region.
Providing Level 2/Level 3 support for applications and systems in scope. Driving and resolving incidents with working knowledge, partnership and interaction with other teams, suppliers and vendors.
Implementing and operational support for Lync/Skype for Business integration with: Microsoft Exchange, Video Conferencing and Enterprise Voice PBX integration.
Administrating and management of Anywhere365 environment.
Monitoring and proactive management of environmental health for applications/platforms in scope: network, SQL, architecture components and desktop clients.
Supporting processes of change, capacity, performance and service quality management for Real Time Voice Communication.
You will be a part of global, diverse team that delivers critical services to the Bank, with growth and development opportunities.
Open to discussing flexible/agile working.
You should have the following experience and skills:
You have a minimum of 3 years of overall IT and infrastructure experience.
You have very good technical background of Microsoft Systems technologies and/or voice communication services. Experience with deploying, configuring and supporting Microsoft products.
You should have a contagious enthusiasm fueled by a desire to be best in class. Client focused and biased in pursuit of goals and objectives with understanding of IT risk and change control management for the system supported in the Bank.
You have a desire to continually develop new skills and capabilities, and be part of an important global team that is responsible for all Collaboration Services
Systems / technology certifications are very desirable
You possess understanding of Voice and VoIP technologies (SBC, PBX, Survivable Branch Appliances)
Your knowledge of Anywhere365, Active Directory, Microsoft Exchange, DNS, Routing, Firewall, Proxies, Network Segmentation, Load Balancing, Quality of Service and other network/security technologies is on a very high level
It would be seen as a plus if you possessed experience in management of Lync 2010 /Lync 2013 /Skype for business infrastructure in any of the below areas:
o Core Lync infrastructure including edge systems, federation, integrations with various application systems, Lync video conferencing, desktop and mobile clients
o User access management and/or security configuration in the Lync environment
o Support configuration of backup, HA and DR configuration for the environment
o Maintenance and support for third party voice and content Compliance Recording tools (e.g. Verba)
o configuration of tools for: availability, capacity and performance monitoring, integration with voice telephony platforms
For more information visitTechnology Careers.
Private medical care
Training and development
Language training course
Family – nursery and kindergarten funding, gift vouchers for Christmas
Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)
If you apply for this role this means you agree with the following statement:
“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim “
Title: Systems Engineer - Microsoft Lync & Unified Communications # 110546
Requisition ID: 110546