Schneider Electric Service Delivery & Operations Lead Manager in Warsaw, Poland

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

We believe thatgreat people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures thatLifeIsOn everywhere, for everyone and at every moment.

As an integral member of the our Financial Shared Service (FISS) You will act as a key expert in the processes within a given zone for the entities served.

Major duties and responsibilities

Assure high quality and efficient Service Delivery

  • Coordinates the services performed for our internal Clients in P2P, O2C and R2R service lines

  • Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

  • Assigns priorities for operations and services delivered to the Client

  • Assures sufficient resources to perform operations for the Client

  • Ensures knowledge management as well as that all deliverables for the project are created, approved and updated on ongoing manner

  • Responds to the Clients’ escalations and recommends solutions to eliminate challenges and issues

Drive Competency Center agenda and Operational Performance

  • Continuously strives to simplify, standardize and improve processes across all countries

  • Ensures that appropriate controls are implemented to reduce the risk of delays and errors.

  • Focuses on reporting and analysis of process quality and efficiency, performs Root Cause Analysis and delivers improvement plans

Develop People

  • Creates strong and effective teams motivated towards effective performance and objectives realization
  • Ensures the workload is properly assigned to employees

  • Encourages cooperation, teamwork and knowledge sharing

  • Develops individuals with coaching, delegating and constructive feedback practices. Cooperate with HR department on staff development and staff issues resolution

Required qualifications and skills:

  • 15 years of overall experience with a minimum of 5 years in Shared Services / BPO environment

  • Experience in Transition and Transformation projects

  • Experience in people management

  • University Degree in Finance, Accounting or Related Field

  • Additional professional qualifications (MBA, ACCA, CIMA)

  • Fluent English

  • Advanced analytical, organization and interpersonal skills

  • Excellent collaboration, verbal and written communication skills

  • Demonstrated strong project management skills

  • Ready to travel up to 20%

Good to have:

  • Understanding of accounting systems, reporting systems as well as continuous improvement methodologies

We offer:

  • Exciting job in an international company, with opportunities to lead and contribute to different projects & actions.

  • Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary).

  • Special training tailored to your needs and career goals.

  • Opportunity to develop based on clear career paths, to grow through experience and exposure.

  • Possibility to collaborate with cross-region teams.

  • Do you want to get to know us better? Follow us on Facebook!

Primary Location: PL-MZ-Warsaw

Schedule: Full-time

Unposting Date: May 11, 2018, 5:59:00 AM

Req ID: 004AZ0