Lenovo Service Delivery Manager in Warsaw, Poland
LENOVO – The Largest PC Company In The World Lenovo is a 46USD billion technology company with a broad portfolio of solutions addressing the needs of users from personal devices to entire Data Center infrastructures. Lenovo's business is built on product innovation, a highly-efficient global supply chain and a clearly defined competitive Protect & Attack Strategy. Its product lines include a full range of commercial and consumer PCs, servers, storage, networking, and workstations, and a family of mobile internet devices including smartphones, tablets and convertible products. It has approximately 60.000 employees globally serving customers in 160 countries.
Motorola Mobility (a Lenovo Company) is one of the world’s fastest growing Smartphone providers, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. Explore the opportunities and apply today.
Scope of Responsibilities: Motorola Mobile Devices Service Operations Supervisor for country/region with focus to deliver best in class Consumer Experience. ● Responsible for In Country Repair Vendors (MASCs) management, including day to day operational repair processes, operational KPIs and cost assurance according corporate goals. ● Responsible for Repair Vendor contract management, new repair vendor certifications and repair vendors termination. ● Responsible for establishing Repair procedures that efficiently address customer issues and brings open support items to closure. ● Responsible to develop controls and identify pro-actively opportunities to reduce penalties caused for not comply with customer SLAs. ● Determines areas of improvement on internal processes to adapt to market requirements, technology evolution, and customer demands. ● Interfaces with senior team at the customer organization to represent Motorola support team and address support engagement. ● Establishes productive working relationships within Motorola support and product organizations to efficiently address customer issues. ● Build clear scope of work for each repair supplier, and be accountable for the success of the suppliers. ● Assure local service partners to execute Motorola strategy Required: ● Bachelor Degree ● 3-5 years of experience. ● Knowledge of the Mobile Phone market and repair operations ● Knowledge of Customer Service and Repair Operations in the Mobile Phone space. ● Knowledge of warranty financial and post sales operations. ● Fluent in English and Polish
Preferred Qualifications: ● Strong Experience on Mobile Devices Repair Operations, Engineering or Quality. ● German language skills ● Hands on knowledge of Excel and strong knowledge of basic statistical analysis. ● Must be a good communicator and team player. ● Proven track record in operations and customer facing situations addressing regional support engagement. ● Project Management certification a plus.
Job ID #: 60965
Position Title: Service Delivery Manager
Functional Area: Services
Facility: Corporate Office
Relocation Provided: No
Education Required: Not Indicated
Experience Required: 3 - 5 Years
Travel Percent: 0