Citi Sales Account Manager in Warsaw, Poland
Primary Location: Poland,Mazowieckie,Warsaw
Education: Bachelor's Degree
Job Function: Institutional Sales
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 25 % of the Time
Job ID: 18023605
Currently we are looking for enthusiastic and motivated individuals to join the newly established Sales hub in Poland within the Trade and Treasury Services (TTS). The individuals will be responsible for MNC clients across the EMEA Region.
Drive Revenue Realization through Cross Sell and partnership with TTS Business Units
Work in partnership with the TTS Global/Regional TTS Solution Sales Specialists to ensure understanding of key TTS Sales activities for portfolio and provide relevant support and drive completion of projects
Ensure CITI KYC/AML requirements are met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization.
Where required, work in partnership with Trade Implementations for the issuance and associated documentation for Guarantee’s/LC’s
Co-ordinate and oversee in partnership with Operations/Implementations updating customer account and/or product structures and TTS Solutions
Coordinate and work closely with TTS Solution Sales Specialists for client TTS Relationship Reviews and call briefing memos
Responsible for monthly revenue analysis ensuring banks MIS systems accurately reflect TTS account profitability. Prepare summaries and forecasts communicating findings to Sector Heads, AM Head and TTS Solution Sales Specialist.
Ensure compliance with TTS credit, risk and TTS Sales processes where applicable
Monitor challenged credit clients to ensure products suitable for client risk rating and classifications
Manage documentation deficiency and deferral process for assigned portfolio working with Risk & Compliance to ensure adherence to Citi policies
Work in partnership with Operations and Legal partners for client Novations
Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved
Drive quality Service at the client level to ensure we ‘Be the Best’. Where required, utilize relevant programs such as C@R to facilitate and drive resolution impacting the Client Experience.
Previous Client-facing experience essential, sales experience also required
Back Office Cash Management or Trade Operations Experience beneficial
Cash management product knowledge
Proven track record of successful client focused activity
Excellent interpersonal skills
Fluent English, both written and oral. Other language skills advantageous
Proactive attitude with strong initiative
Time Management and Organizational Skills critical for the role
Challenging job in a well-known and well-established company
Opportunity to work in a global organisation in a truly international team, supporting clients from EMEA
Full social package