Citi Sales Account Manager in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Institutional Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 18023605


Currently we are looking for enthusiastic and motivated individuals to join the newly established Sales hub in Poland within the Trade and Treasury Services (TTS). The individuals will be responsible for MNC clients across the EMEA Region.

Key responsibilities:

  • Drive Revenue Realization through Cross Sell and partnership with TTS Business Units

  • Work in partnership with the TTS Global/Regional TTS Solution Sales Specialists to ensure understanding of key TTS Sales activities for portfolio and provide relevant support and drive completion of projects

  • Ensure CITI KYC/AML requirements are met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization.

  • Where required, work in partnership with Trade Implementations for the issuance and associated documentation for Guarantee’s/LC’s

  • Co-ordinate and oversee in partnership with Operations/Implementations updating customer account and/or product structures and TTS Solutions

  • Coordinate and work closely with TTS Solution Sales Specialists for client TTS Relationship Reviews and call briefing memos

  • Responsible for monthly revenue analysis ensuring banks MIS systems accurately reflect TTS account profitability. Prepare summaries and forecasts communicating findings to Sector Heads, AM Head and TTS Solution Sales Specialist.

  • Ensure compliance with TTS credit, risk and TTS Sales processes where applicable

  • Monitor challenged credit clients to ensure products suitable for client risk rating and classifications

  • Manage documentation deficiency and deferral process for assigned portfolio working with Risk & Compliance to ensure adherence to Citi policies

  • Work in partnership with Operations and Legal partners for client Novations

  • Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved

  • Drive quality Service at the client level to ensure we ‘Be the Best’. Where required, utilize relevant programs such as C@R to facilitate and drive resolution impacting the Client Experience.



  • Previous Client-facing experience essential, sales experience also required

  • Back Office Cash Management or Trade Operations Experience beneficial

  • Cash management product knowledge

  • Proven track record of successful client focused activity

  • Excellent interpersonal skills

  • Fluent English, both written and oral. Other language skills advantageous

  • Proactive attitude with strong initiative

  • Time Management and Organizational Skills critical for the role

We offer:

  • Challenging job in a well-known and well-established company

  • Opportunity to work in a global organisation in a truly international team, supporting clients from EMEA

  • Full social package