Microsoft Corporation Premier Field Engineer Security in Warsaw, Poland

Premier Field Engineer - Security

Role Purpose:

  • To provide Onsite Support Services and Incident Prevention Services to

Microsoft Premier Customers.

  • Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area.

  • Delivery of an excellent service is essential to promoting the Onsite

services as the most customer focused offering available.

  • Increase service availability for Microsoft’s Enterprise Customers by

providing proactive support consulting in a specific product or Technology area.

Responsibilities

Key Accountabilities:

  • Use an adequate technical expertise in troubleshooting to support reactive cases.

  • Deliver proactive onsite support and knowledge transfer to the customer.

  • Drive on preventing incidents during your customer visits.

  • Deliver SKU services and customized workshops.

  • Drive high customer satisfaction on CTS support incidents.

  • Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.

  • Achieve high levels of customer satisfaction.

  • Deliver technical workshops, presentations and documents.

  • Maintain your accreditations.

  • Collaborate with Microsoft teams to deliver a high quality service.

  • Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.

  • Manage customer expectations and deliver a service in line with contractual obligations.

  • Develop and deliver new services to exceed customer expectations.

  • Take responsibility for the Microsoft engagement and your own self

development.

  • Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Knowledge, Skills and Experience:

  • Face-to-face customer engagement skills.

  • At least 7 years’ experience supporting Enterprise customers with. Excellent written, oral and presentation skills.

  • Strong English languages skills.

  • Awareness of corporate environments and their business requirements.

  • Strong experience with Security.

  • Strong experience in Public Key Infrastructure

  • Strong experience in networking technologies

  • Experience in Rights Management Server

  • Strong experience with MS Windows 2008 and/or 2012 servers.

  • Experience in Forefront Identity Manager

  • Understanding of the following technologies is desirable:

  • Pentest experience is prefered

Personal Attributes

  • Demonstrated aptitude for providing exceptional customer service Strong team participant and involvement in team workload and activities.

  • Integrity and honesty

  • Open and respectful with others

  • Willing to take on big challenges

  • Passion for customers, partners and technology.

  • Accountable for commitments, results and quality.

  • Self-critical, questioning and committed to personal excellence.

Qualifications

Qualifications:

  • MCSE certification plus Security experience is preferred.

  • CISSP Certification is preferred.

  • COMPTA

  • Degree qualification or equivalent experience.

  • ITIL/Service Management experience or 3rd level support experience.

Technologies:

  • Active Directory

  • ISA

  • Forefront

  • TMG

  • SCW

  • Security Compliance

  • Security Policy

  • Risk analysis

Special Requirements/Additional Information

  • The majority of time will be spent on customer sites.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.