Citi Finance Operations Specialist in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18017205


Working in a fast-paced, dynamic environment supporting timely and accurate processing of all transactions and maintaining client service levels.

Co-operating closely with business stakeholders that form the Global Custody structure whilst ensuring compliance to local and global regulations.


  • Securities transaction processing in accordance with:
  1. prevailing market and client deadlines

  2. CITIGROUP and SWIFT standards

  3. Local market standards

  4. Internal procedures

  • Query resolution –
  1. answering ad hock queries from Customer Service officers and account managers regarding the status of trades at various phases of the settlement cycle

  2. Answering queries from various other teams involved in transaction processing and settlement activities: Global Settlements, local settlements teams, securities lending team, Securities Database management team etc.

  • Updating static data in custody systems

  • Reporting – preparing various reports for a number of stakeholders

  • Actively engaging in process improvement initiatives in order to improve STP/reduce the number of repaired instructions; educating clients on correct SWIFT formats and prevailing market practices.

Core Tasks:

  • Support high quality of service delivered by the team;

  • Challenge the status quo, display initiative and innovation;

  • Support colleagues and peers during peak volume periods and other absence;

  • Perform root cause analysis of common repair reasons and suggest enhancements;

  • Ensure all issues / potential issues are escalated appropriately and in a timely manner;

  • Encourage positive and professional working environment;

  • Additional business oriented tasks requested by manager


Knowledge / experience:

  • Knowledge in construction and functioning of different financial instruments

  • Good knowledge of securities administration and clearing for International Markets

  • 1 year of experience in/ knowledge of Polish regulations of securities processing

  • Good team player

  • Good knowledge of global custody business (advantageous)

  • Excellent verbal and written communication skills

  • Computer skills; MS Office environment knowledge (very good knowledge of Excel)

  • Analytical skills.

  • Good team player able to build strong professional relationships

  • SWIFT knowledge – advantageous