AstraZeneca Pharmaceuticals LP BSO Coordinator in Warsaw, Poland

At AstraZeneca we need great people who share our passion for science and have the drive and determination to meet the unmet needs of patients around the world. If you’re swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

We are currently searching for candidates for the position of: BSO COORDINATOR

As a BSO Admin Direct Coordinator you are responsible for delivery of the Admin Direct service from the Warsaw Admin Direct hub back office in collaboration with the front offices in the regions.

Main responsibilities:

  • Escalating customer concerns as needed

  • Balancing the shifts and workload of individual Sr. Administrators taking into account sick leaves, absences, holidays, etc.

  • Facilitating knowledge sharing globally

  • Ensuring global collaboration between front and back offices

  • Proactively meeting all agreed deadlines

  • Training all new Admin Direct administrators and introducing other new BSO Sr. Administrators to the team and the Admin Direct model

  • Staying up to date with changes in the organization and sharing this knowledge and impact on the BSO with all back office Sr. Administrators

  • Ensuring that all back office Sr. Administrators have measurable SMART goals and an individual development plan (IDP)

  • Prioritizing your workload, and that of others as appropriate, to achieve personal and work unit targets

  • Proactively arranging for coverage when the Poland office is closed for national holidays and communicating this plan with the front offices

  • Documenting all process, training material, and service level agreements and storing on the AdminDirect SPO site

  • Owning, maintaining, and granting permissions to the GMD Global AdminDirect SPO site

  • Continuously updating the AdminDirect customer list and submitting requests for concur delegate access to IT and Finance Direct at least monthly or more often as required

We are looking for someone who has:

  • An understanding of AstraZeneca, the GMD organization, and the BSO model

  • A passion for customer service

  • Considerable discretion, judgment, tact, and diplomacy

  • The ability to take the initiative to respond to rapidly changing priorities

  • The ability to work independently with only general guidance

  • A can-do approach, with excellent time management and organizational skills

  • You possess Excellent interpersonal and communication skills as demonstrated by the ability to work effectively with others at all levels of the organization and externally

  • Excellent knowledge of essential IS/IT administrative systems to increase efficiency in day to day work

You will monitor the customer interface and customer surveys in order to:

  • Understand key areas of demand and to identify areas for improvements

  • Provide statistics of handled issues, comparisons by different functions, customers, global interactions etc.

  • Collect feedback on AdminDirect performance and act on issues that need to be addressed

You will lead:

  • Regular team review sessions

  • Ad hoc training as required

  • Monthly global AdminDirect video calls to link the front and back office and facilitate knowledge sharing, skills development, and ensure delivery of a consistent globally harmonized service

Next Steps – Apply today!

To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.