Bruker Corporation Field Service Engineer Poland in Poznan, Poland
The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:
Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
Liaise with customers and colleagues in the site planning process prior to installation
Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
Carry out breakdown and planned maintenance at customers’ sites across entire EMEA territory (might include African countries and ME countries)
Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
Carry out procedures necessary to validate systems to certifiable standards
Provide technical input to the sales team in non-routine sales cases
Frequent travel within Ireland and also to the UK is an essential part of the job. Significant travel to customer sites abroad is also expected especially within Europe.
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in Central and Northern Europe, however it is expected that requirements to provide field service support on customers’ premises in other parts of the world or at the factory will be significant as well.
The position is home office based but easy access to international airport is required. Preferrably home office in greater Warsaw area is a pluse and for travelling as necessary to our factories abroad.
To carry out the duties to the level expected, the minimum competencies are:
outgoing and good at building relationships through inspiring trust and confidence
a professional image and a very high standard of personal presentation
self-motivation and a willingness to work with others toward a shared goal
the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
excel at continual learning in a rapidly advancing technological area.
a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field.
a solid technical or scientific background gained in industry or academia
a current driving licence valid in the UK
no visa restriction preventing travel in the USA or EU.
Skills and Experience
capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
ability to diagnose causes of malfunction and to actively resolve customers’ service problems
good computer literacy, including familiarity with data system hardware and industry standard operating systems
ability to communicate effectively at all levels with good spoken and written English.
External Company Name: Bruker
External Company URL: https://www.bruker.com/