Akamai Technologies, Inc. Technical Support Engineer with Spanish OR German in Krakow, Poland
Technical Support Engineer with Spanish OR German
Jan 23, 2018 Post Date
012076 Requisition #
As a Technical Support Engineer you will be an integral member of a team responsible for quickly resolving highly technical, complex issues. Your role will be critical in maintaining the trust of our customers. You will be working directly with our customers’ technical operations teams in defining issues, resolving them, or leading a cross-functional team to drive resolutions. You will actively drive knowledge sharing and knowledge creation and will author customer facing knowledge base articles. Your role will also include feedback and ideas to improve our tools and processes and actively participate within the roll-out.
Work to resolve technical issues related to Akamai’s products and infrastructure as reported by our customers' technical staff.
Work independently with our customers' technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's origin infrastructure.
Demonstrate leadership and work independently to resolve complex technical problems, including escalations to our product engineers.
Develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
Work as a technical resource on engineering bridges on complex issues.
About the Team
You will be part of Akamai’s best-in-class technical support team supporting our global customers. As a member of this team you will work in a highly collaborative environment to deliver excellent Customer Support.
Required Education and Experience
Applicants should have one of the following education and experience requirements:
3-5 years of relevant experience and a Bachelor’s degree in Telecommunication or IT related field or its equivalent.
3 years of relevant experience and a Master’s degree in Telecommunication or IT related field or its equivalent.
3-5 years’ experience in technical support, engineering, IT, project management or consulting
1 year prior customer-facing experience.
*Fluent Spanish or German
Knowledge of how the Internet works (HTTP and DNS).
Knowledge of common network protocols (TCP/IP, ICMP) and tools.
Familiarity with technologies like: J2EE (using Tomcat and/or Websphere) or .NET architecture, Web Services (SOAP, XML), Configuring webservers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases.
Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service.
Problem solving ability, creativity to "think-outside-the-box", proven track record in proposing and implementing new solutions for customers.
Excellent verbal and written communication skills, ability to disseminate information in a clear and correct manner to both business and technical audiences.
Strong relationship building skills, can positively influence the actions of others and works as a team player.
Ability to manage multiple priorities, commitments and projects.
Self-motivated, directed and passionate about what you do. Strives for results.
Please add to your CV the statement below:
„Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji obecnych jak i przyszłych procesów rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tekst jednolity: Dz.U.2014r. poz.1182).”
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.