Cisco Collections Analyst in Krakow, Poland

Collections Analyst

  • Location: Krakow, Poland

  • Area of Interest Finance

  • Job Type Professional

  • Technology Interest *None

  • Job Id 1228637

The Business Entity

The Global Business Services (GBS) is part of the Operations, Processes and Systems (OPS) organization. We employ more than 20,000 people with a single goal: deliver integrated, scalable services that improve our effectiveness and the Cisco experience for our customers, partners, employees, and shareholders. Our services help Cisco drive the profitable growth we need to become the number one IT company in the world.

The Team

The EMEAR Invoice to Cash Team is responsible for billing and hitting cash targets for an accounts receivables base.

Role & Responsibilities

Key performance indicators for the job holder will include: Cash in, Age Debt Reduction, Clean Ledger, Relationship Management with Internal and External Clients, dispute resolution, timely and accurate order release, billing solutions, billing accuracy.

Deliver a best in class billing and collection service.

Deliver set management reports into the business.

Create ad hoc reports and communications to the business based on issues that are current or topical.

Make sound judgements and decisions concerning cash collection and billings within defined practices and policies.

Manage and resolve escalations in a timely and effective manner.

Recommend solutions for areas of improvement in the Invoice to Cash process.

This individual will need to build strong working relationships with external Cisco Partners, Sales, Customer Partner Experience, SSF, Logistics, Treasury, Tax Teams and others.

Minimum Qualifications

Technical Skills:

Fluency in English, both written and verbally

Other European languages

Soft Skills:

Good communication skills, written and verbal

Confident and capable of following defined processes and of suggesting improvements

Good ad hoc problem solving skills

Capable of making decisions and taking actions under pressure

Ability to report clearly on performance

Team player but also able to work on projects alone

Ability to set goals and manage time

Fair analytical skills

Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs

Desired Skills

Experience working in collections previously

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.