Finastra Desktop Operations Associate in Gdynia, Poland
WHY DO WE LOVE COMING TO WORK EVERY DAY?
With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .
We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .
Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.
Success is what you do, success is what we achieve, together.
The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.
For more information, visit Finastra.com
Responsibilities & Deliverables:
Provide second level, Desktop Support for all related IT related requests: on site and remotely to all supported locations: Find and implement workarounds, solutions, provide root cause analyses to various software and hardware related requests using our enterprise ticketing system
Work closely with first level support team to improve their initial investigation and resolution rate.
Create, maintain and publish relevant support documentation to assist IS colleagues in the quick resolution of incidents and service requests.
Stock management: Maintain and organize the IT stock room.
Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team
Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems
Collaborate with multiple internal IT groups and stakeholders for various global projects across the organization
Maintain appropriate documentation and inventory for local IT environments, including an Asset Register and local IT operating procedures
Help the team and team manager to meet the deadlines and service expectations set by the company
Advanced knowledge of all Windows OS (Windows 7, Windows 10) and MS Office suite (Office 2010, Office 2016, O365)
Advanced knowledge of hardware troubleshooting (Dell hardware preferred)
Good knowledge of Windows AD infrastructure
Good Knowledge of antivirus usage and malware removal
Good knowledge of mobile device administration and configuration (iPhone, Android phones, iPads etc.)
Understanding of patch management, application and OS remote deployment, asset management
Scripting knowledge (Windows batch, PowerShell, etc.) is a plus
Knowledge of MAC OSX is a plus
Knowledge of an IT management product (e.g. Altiris, Microsoft System Center, etc.) is a plus
Should have a minimum of 2-3 years experience in the IT support related areas
Advanced English speaking and writing skills
Good diagnosis and problem analysis (process oriented) skills
Good communication skills with the ability to deal with users at all levels in an organization
Manage time and effort effectively, be self-motivated and goal-oriented
Nice to have ITIL Foundation knowledge
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.
The Future is Collaborative . The Future is Open. The Future is Now.
Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach means that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 48 of the world’s top 50 banks use Finastra technology.
Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read D+H’s EEO Policy Statement at http://www.dh.com/sites/default/files/eeo-policy-statement.pdf .