Hewlett Packard Enterprise Company Sales Compensation System Setup Analyst in Wroclaw, Poland

Sales Compensation System Setup Analyst

Job Description:

Hewlett Packard Enterprise createsnew possibilities for technology to have a meaningful impact on people, businesses,governments and society. HPE brings together a portfolio that spans software,services and IT infrastructure to serve more than 1 billion customers in over170 countries on six continents. HPE invents, engineers, and deliverstechnology solutions that drive business value, create social value, andimprove the lives of our clients.

Learning does not only happenthrough training. Relationships are among the most powerful ways for people tolearn and grow, and this is part of our HPE culture. In addition to workingalongside talented colleagues, you will have many opportunities to learnthrough coaching and stretch assignment opportunities. You’ll be guided byfeedback and support to accelerate your learning and maximize your knowledge.

  • Performs basic data entry per predefined processes and compiles information for reports.

  • Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles a limited number of moderate to highly complex customer accounts.

  • Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting issues to the appropriate roles; may assist with resolution of basic issues.

  • Helps resolve moderately to highly complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.

  • Resolves open order (backlog) report issues of moderate to high complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.

  • Resolves order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly)

  • Enters sales data in a timely and efficient manner, maintaining documentation and records.

  • Handles a few customer accounts that have moderate to high importance.

  • Supports solutions that impact other departments.

Education and Experience Required

  • Two year university degree or equivalent experience.

  • Typically 4-6 years experience in a customer service role.

Knowledge and Skills Required

  • Strong communication skills. Fluency in English and local language mastery.

  • Intermediate knowledge of internal processes and policies.

  • Developed understanding of local legal compliance issues.

  • Strong problem-solving and analytical skills.

  • Good teamwork skills.

  • Intermediate time management skills.

Job:

Sales Operations

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.