BD (Becton, Dickinson and Company) Product Complaint Representative with Dutch in Wroclaw, Poland

Job Description Summary

Job Description

Main objective of role

  • Receiving, capturing, translating and following customer’s product complaints in line with our Quality Management System and a standardized, end to end complaint handling process

  • Management of product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity

  • Monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language


  • Advanced level knowledge of Dutch l anguage required

  • Advanced level knowledge of English

  • Experience in a Customer Facing environment would be a plus

  • Min. 1 year experience in healthcare / medical- or pharma industry or service environment would be a plus

  • Positive Quality attitude

  • Degree level required (last-year students are also welcome)

  • Strong customer focus and interpersonal skills

  • Excellent communication skills

  • Ability to work independently and manage time effectively

  • Familiarity with MS Office applications, like MS Excel

  • Willingness to work in detail oriented way and to seek for improvements

We are offering

  • Working in an international company, first-in-class in its business area

  • Opportunity for professional growth - challenging and rewarding work with dynamic, international team

  • New, modern offices in the city center developed to work and live healthy lives

  • Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)

  • Competitive compensation and motivation system

  • Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)

Primary Work Location

POL Wroclaw - Srubowa

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.