Hewlett Packard Enterprise Company Koordynator ds. Zarządzania Sprzętem Leasingowym/Customer Returns Specialist in Wroclaw, Poland
Koordynator ds. Zarządzania Sprzętem Leasingowym/Customer Returns Specialist
Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.
The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.
Currently, we are looking to hire a Customer Return Specialist . S/he will be responsible for
Managing customers at End of Lease (EOL) who are returning their assets to HP FS.
working directly with customers to assist them with their asset management queries, fulfilling customers’ requests regarding booking returns, managing escalations where applicable and communicating back to our customers upon returns completion
Role scope covers returns notification to asset termination. Role requires working with a number of support functions to ensure that customer returns requests are satisfactorily fulfilled; e.g.
Liaising with logistics to ensure that the pickups / deliveries are properly scheduled, working with reconciliation teams to ensure the assets correctly reconciled and working with a termination support team to close off the leases correctly.
Providing excellent customer service to responding, tracking and resolving customer inquiries
Managing workload in line with defined operational metrics including turnaround times, revenue and customer loyalty targets
Delivering accurate returns forecasts to management
Negotiating damage charges on returned assets where applicable
delivering other tasks as deemed appropriate by management
First level university degree with recommended focus in business or finance.
Typically 2-4 years of experience.
Languages: excellent English required. A second European language will be a plus.
Data analysis, Excel, reporting skills a must. Role requires significant reconciliation / data analysis activity
Ability to track and complete highly complex transactions
Ability to multi-task and work effectively under pressure of time
Strong communication and negotiation skills, customer focus
Experience in a customer service role will be an asset
Leasing background preferred but not required
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
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