Hewlett Packard Enterprise Company Koordynator ds. Zarządzania Sprzętem Leasingowym/Customer Returns Specialist in Wroclaw, Poland

Koordynator ds. Zarządzania Sprzętem Leasingowym/Customer Returns Specialist

Job Description:

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.

The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.

Currently, we are looking to hire a Customer Return Specialist . S/he will be responsible for

  • Managing customers at End of Lease (EOL) who are returning their assets to HP FS.

  • working directly with customers to assist them with their asset management queries, fulfilling customers’ requests regarding booking returns, managing escalations where applicable and communicating back to our customers upon returns completion

Role scope covers returns notification to asset termination. Role requires working with a number of support functions to ensure that customer returns requests are satisfactorily fulfilled; e.g.

  • Liaising with logistics to ensure that the pickups / deliveries are properly scheduled, working with reconciliation teams to ensure the assets correctly reconciled and working with a termination support team to close off the leases correctly.

  • Providing excellent customer service to responding, tracking and resolving customer inquiries

  • Managing workload in line with defined operational metrics including turnaround times, revenue and customer loyalty targets

  • Delivering accurate returns forecasts to management

  • Negotiating damage charges on returned assets where applicable

  • delivering other tasks as deemed appropriate by management

  • First level university degree with recommended focus in business or finance.

  • Typically 2-4 years of experience.

  • Languages: excellent English required. A second European language will be a plus.

  • Data analysis, Excel, reporting skills a must. Role requires significant reconciliation / data analysis activity

  • Ability to track and complete highly complex transactions

  • Ability to multi-task and work effectively under pressure of time

  • Strong communication and negotiation skills, customer focus

  • Experience in a customer service role will be an asset

  • Leasing background preferred but not required

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

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Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.