IBM ITSM Software Designer / Implementer in WROCLAW, Poland

Your future made with IBM IBM Client Innovation Center is now hiring experienced professionals! Experience new and diverse professional challenges. Take your career further with IBM’s Global Delivery Center. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years. What will you do at IBM? The QuickStart Designer/Implementer will be able to configure Maximo/ServiceNow using standard tooling in support of fulfilling requirements for the implementation of a global standard Incident, Problem and Change enterprise.The Designer/Implementer will also be expected to help team members grow their technical skills through formal and informal knowledge transfer efforts.Main responsibilities:

  • Responsible for evaluating, testing, and implementing any changes to Maximo and ServiceNow tools

  • Staying current on upcoming features/upgrades/trends and evaluate and implement them as appropriate to keep the system current and optimized

  • Evaluate and implement necessary add-on components

  • Develop, endorse, and enforce guidelines and standards for product usage and solution development

Required professional and technical expertise:

  • Degree in Computer Science or a related field

  • Effective technical communication (written and oral) and interpersonal skills

  • Proficient in Jython, Javascript, SQL, XML, UNIX scripts, Windows shell, AIX/Unix commands, ITIL framework knowledge (foundation level)

    Preferred professional and technical expertise:

  • Experience with Maximo (also known as TSRM/SCCD/ISM/ICD)

  • Experience with ServiceNow platform

  • Experience maintaining any enterprise-level system

  • Perform regular maintenance and monitoring activities on the system - automate routine tasks wherever appropriate

  • Knowledge of Maximo Escalations, Cron Tasks, Fixpack identification and deployment, Migration Manager

  • Experience in tools automation

  • Experience on projects using Agile practices and Rational Tool Suite

  • Ability to work in a agile-oriented environment. Experience working on projects with resources across multiple time zones

  • Ability to multitask and work on parallel assignments

  • Creative outside-the-box thinking

  • Willingness to document all work completed

Additional benefits:

  • Trainings and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • “Good to be an IBMer” discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children


Client Innovation Center (CIC)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.