UBS Financial Services AppD L2 Subject Matter Expert in Wroclaw, Poland
Do you like to work and explore multiple, complex IT technologies? Are you a customer-focused team player, who enjoys to become part of a large global organization? Would you like to take a chance to drive your career?
We are looking for someone like that who can help us with the following key tasks:
provide level 2 technical and business support of AppDynamics. As the product is newly integrated you will be part of a project team to onboard AppDynamics into the Operations. (Incident & Problem Management)
manage the interface to our L3 support by addressing issues, keeping track of these until they are solved. We have a strong service delivery culture with the aim to provide the best service to our clients.
assist with or lead the deployment of new Software Releases for our Monitoring Suite
participate in different projects, including upgrade, migrations or client related activities
produce documentation and training to our clients globally.
What we offer:
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Take the next step:
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements:
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
In this role you are part of a high-performing team of Monitoring Service Operations Experts. You will meet a committed, quality driven and very technical team understanding not just the Monitoring Suite but is as well generally interested in IT and its processes to be as efficient as possible.
The team is based in Switzerland and today mainly in India. A team in Poland is being build up. The Monitoring team is complemented by a broader team focused on Level 2 support for various other tools supporting the ITIL processes. This includes ServiceNow, Business Objects, Tableau and Informatica to name just a few. Beside the supporting capabilities the team is developing and supporting various other smaller tools.
In addition to your L2 core team you will deal with colleagues and clients situated both far and near including developers in Europe and India, release managers in Krakow and clients from Australia to the USA
Your experience and skills:
able to work as part of a global team interacting with client all over the world
comfortable communicating (in English) with both technically minded colleagues as well as senior management
able to prioritize your own workload and work with minimal supervision where required
willing to provide on-call support as required
preferably a Bachelor’s degree in Computer Science or related field.
at least 3 years of experience of the Application Dynamics application or similar monitoring solutions, with a total o5 in the IT industry
a strong knowledge of IT technologies, methodologies, toolsets & solutions
a good technical and architectural understanding of large environments, including Linux/Solaris operating systems
ITIL foundation v3 certification
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?
Job Reference #: 153297BR
Business Divisions: Corporate Center
Title: AppD L2 Subject Matter Expert
Job Type: Full Time
Country / State: Poland
Function Category: Information Technology (IT)