Google Support Specialist (German), Google Technical Services Global Customer Care in Wrocław, Poland

The Google Technical Services Global Customer Care team is a scaled operations team focused on the success of Google’s millions of advertising and publishing customers. Our teams make it easy to get the answers our customers need, when they need them, through phone, chat and/or email. Our deep understanding of our customers coupled with our broad product knowledge means we can be wholly focused on their success. In addition, we also work with our Sales and Product teams, using those customer insights to drive product improvements.

As a Support Specialist, you will work closely with advertisers and the global sales teams to drive technical troubleshooting. In this role you will become an expert, focused on handling troubleshooting tasks so that the sales teams can concentrate their efforts on client-specific activities. This is a specialist role focused on providing the highest quality of support to both our sales teams and the advertisers they work with.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

Responsibilities
  • Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and Google's advertisers, agencies and partners.
  • Contribute to the development of internal products.
  • Carry out one-off projects as required for large advertisers.
  • Work directly with large customers as well as internal sales teams. Manage sales and customer inquiries by live chat, tickets, and other channels.
Qualifications

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • Ability to speak and write in English and German fluently and idiomatically.

Preferred qualifications:

  • Experience in an online advertising role and familiarity with the advertisement serving industry and internet technologies (JavaScript, HTML, Flash).
  • Experience of using AdWords or other online display advertising systems.
  • Customer focus with strong communication skills and client facing experience, along with excellent problem-solving and analytical skills.
  • Fluency in additional languages.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.