Dell Software Sr Principal Engr in Warsaw, Poland
The In-Market Engineering team is a tight-knit and strategic part of Isilon's Software Development group, responsible for all sustaining and critical feature work in DellEMC's OneFS Operating System (encompassing File Systems, Kernel, Protocols, Networking and Userspace). This group has worldwide coverage and serves as the face to Isilon Engineering to other groups within DellEMC. The Sustaining team takes escalations from support to identify product defects, find workarounds, document defects in the form of bugzilla bugs, help identify test coverage issues and get the fix into the hands of the customers as soon as possible.
Works to provide reproduction of customer issues and frequent, detailed status on assigned escalations until resolution.
Creates product defects that define the issue discovered in the field to provide tracking of issues, and clarity for developers.
Participates in on-call rotation for non-business hours support coverage.
Interfaces directly with customer contacts, including end-users, technical professionals, IT system administrators, and management to resolve high-visibility technical problems on mission critical systems when required.
Validates support bug reports through debugging core files, reviewing packet captures, and direct code inspection. Provides guidance to development engineering on resolution of validates product bugs, provides education to support engineering on invalid bug reports.
Creates training materials and provides training classes to internal team members from support and engineering as well as helps influence other parts of the organization to help improve processes and the product.
Drives conversations around design decisions, product functionality, and supportability across the entirety of the engineering organization.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Critical Hiring Criteria:
Master degree in Computer Science of related field and 10+ years'experience in enterprise systems development or sustaining engineering.
Strong English communication skills, both spoken and written.
Ability to effectively explain and communicate architecture and root-cause analysis to Global Support and occasionally customers.
Experience in implementing, designing, troubleshooting one or more of the following is highly desired: Storage protocols (NFS, HDFS, SMB, etc.), Filesystems, Unix systems (BSD is a big plus), Networking technologies.
Strong understanding of network concepts (particularly L2/L3).
Ability to manage multiple projects and see them through to completion as well as ability to take a problem that can sometimes be difficult to clearly define.
Ability to quickly learn new technologies and new products.
Strong interpersonal, communication and documentation skills.
Storage industry experience.
Experience with Java, C, C++ and Python.
Strong customer focus and ability to be a mentor to support more junior engineers to bring them up to speed on Isilon technology.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Closing date: ongoing
Please be aware that according to Polish law all candidates applying for the role should provide the following statement in their CVs:
“I hereby give consent to Dell Sp. z o.o. for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, item 1182 as amended.”
If you automatically wish to be considered for other roles in the future, please, include only the following statement in your CV:
“I hereby give consent to Dell Sp. z o.o. for my personal data included in my application to be processed for the purposes of this as well as future recruitment processes under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, item 1182 as amended.”
Please, be aware that your consent for Dell Sp. z o.o. to process your personal data included in your application will be cancelled upon your request.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Engineering - Software, Marketing & Communications
205 - ISILON
Poland - Warsaw