Citi Senior Business Trainer in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17030482


The Business Trainer role would be involved in delivering training based on principles of adult learning using a variety of instructional methods and media appropriate for the proposed learning objectives to new hires in Consumer. Our ideal Candidate would have “Digital-first” mindset and be curious, passionate and a lifelong learner.

Key responsibilities :

  • Conducting the mandatory new hire / new to role trainings for customer facing staff including product refreshers.

  • Delivers product, technical, systems, sales, behavioral and skill-based training in a classroom or virtual environment.

  • Works with the product teams within the businesses to ensure that all product decks are updated accordingly.

  • Ensures sales folks fulfill all licensing and certification requirements before certifying they are able to sell.

  • Builds / revises new hire checklist by collaborating with unit heads on training, licensing and certification requirements for new roles or based on business needs).

  • Responsible for the management of design and delivery of engaging training materials & programs supporting the projects delivered.

  • Uses assessment tools and NPS to measure and analyze training results and identify gaps in learning; ensures the curriculum gaps are addressed in an ongoing manner.

  • Training Administration.

  • Maintain training records and records of regional/local certifications for regulatory purposes in partnership with the business.

  • Manage training coordination and administration of business training activities triggered for new and existing staff utilizing the Global Learning Management System (GLMS) in partnership with the Training coordinator.


  • Proven experience of training / L&D in similar multi-national, global organizational culture.

  • Demonstrated ability to function as a Business trainer.

  • Background in Financial industry preferred.

  • Track record in designing and executing successful training programs.

  • Familiarity with traditional and modern training methods.

  • Outstanding presentation and facilitation skills.

  • Strong leadership, consultative, negotiation, collaboration, interpersonal and communication skills, with the ability to effectively lead groups and individuals.

  • Advanced problem solving skills.

  • Skilled in performance support methodologies.

  • Exceptional coaching, group presentation and facilitation skills.

  • Professional demeanor, detail-oriented, and able to interact in various business situations with all levels of the organization.

  • Experience with Microsoft Office applications and virtual learning technology, i.e. Adobe Connect, Camtasia, WebEx.

  • Excellent written and oral communication skills (English and Polish).

  • Proficient in MS Office