Citi Senior Account Service Analyst in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Master's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045382


Job Purpose:

The successful candidate will join the Account Service Unit EMEA hub team, based in Warsaw, as an Account Service Unit Officer.

The Account Service Unit in Warsaw will support Account Opening and Maintenance processes for the TTS client base across EMEA region.

The successful candidate will be responsible for engaging with both clients and internal stakeholders as part of the Account Opening and Account Maintenance processes. They will be responsible for the document issuance, validation and execution for clients account openings across multiple jurisdictions. They will also be responsible for execution of client’s subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where single client aims to open or maintain accounts in 20+ jurisdictions.

This role demands a high level of motivation and organizational skills; the ASU Officer is the main driver of timeliness for client’s requests and so have a direct impact on the Client Experience. Successful candidate must have previous experience in coordination of projects involving numerous stakeholders.

Key responsibilities:

  • Support High intensity client base on all account opening and account maintenance needs

  • Support the pre-implementation process, attend kick off meetings, assist in deal structuring

  • Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements

  • Review and execute all account maintenance requests as received from clients

  • Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required.

  • Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs

  • Updating of documentation and processing status in the inventory database as per clearly defined processes.

  • Provide information and provide solutions to customers as the first / dedicated point of contact

  • Documentation lodgement upon completion of account opening/product set-up / maintenance

  • Ensuring that all queries are responded to within SLA timeframes

  • Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience

  • Drive consistently high levels of client satisfaction



  • A minimum of 4 years banking experience

  • Customer communication experience (internal/external)

  • Experience in coordinating projects in banking operations involving large number of stakeholders

  • Ability to work with partners on senior level

  • Experience of working in a process driven, documentation or legal environment

  • Proven ability to establish and maintain business partnerships and client relationships

  • Highly organised

  • Ability work in the fast pace and stressful environment

  • Prior client on-boarding experience preferable


  • Excellent communication skills, both written and verbal

  • Excellent interpersonal skills

  • Experience in Documentation Review, Legal or KYC space

  • Ability to deliver to deadlines

  • Extremely detailed focused

  • Strong team player

  • Self motivated

  • Impeccable integrity and judgement


  • Client and process orientation, professionalism, proactive and strong client focus

  • Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships

  • Attention to detail with a high degree of control and emphasis toward quality

  • Positive and dynamic attitude to work