Citi Senior Account Service Analyst in Warsaw, Poland
Primary Location: Poland,Mazowieckie,Warsaw
Education: Master's Degree
Job Function: Documentation and Information Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17045382
The successful candidate will join the Account Service Unit EMEA hub team, based in Warsaw, as an Account Service Unit Officer.
The Account Service Unit in Warsaw will support Account Opening and Maintenance processes for the TTS client base across EMEA region.
The successful candidate will be responsible for engaging with both clients and internal stakeholders as part of the Account Opening and Account Maintenance processes. They will be responsible for the document issuance, validation and execution for clients account openings across multiple jurisdictions. They will also be responsible for execution of client’s subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where single client aims to open or maintain accounts in 20+ jurisdictions.
This role demands a high level of motivation and organizational skills; the ASU Officer is the main driver of timeliness for client’s requests and so have a direct impact on the Client Experience. Successful candidate must have previous experience in coordination of projects involving numerous stakeholders.
Support High intensity client base on all account opening and account maintenance needs
Support the pre-implementation process, attend kick off meetings, assist in deal structuring
Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements
Review and execute all account maintenance requests as received from clients
Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required.
Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs
Updating of documentation and processing status in the inventory database as per clearly defined processes.
Provide information and provide solutions to customers as the first / dedicated point of contact
Documentation lodgement upon completion of account opening/product set-up / maintenance
Ensuring that all queries are responded to within SLA timeframes
Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience
Drive consistently high levels of client satisfaction
A minimum of 4 years banking experience
Customer communication experience (internal/external)
Experience in coordinating projects in banking operations involving large number of stakeholders
Ability to work with partners on senior level
Experience of working in a process driven, documentation or legal environment
Proven ability to establish and maintain business partnerships and client relationships
Ability work in the fast pace and stressful environment
Prior client on-boarding experience preferable
Excellent communication skills, both written and verbal
Excellent interpersonal skills
Experience in Documentation Review, Legal or KYC space
Ability to deliver to deadlines
Extremely detailed focused
Strong team player
Impeccable integrity and judgement
Client and process orientation, professionalism, proactive and strong client focus
Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
Attention to detail with a high degree of control and emphasis toward quality
Positive and dynamic attitude to work