Citi Risk Systems Users Support L2 Analyst in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Master's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17065660

Description

Responsibilities:

• User and production support - ensure a high level of support is provided to the users of the risk systems globally

• Provide day-to-day assistance to users of risk applications

• Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes

• Escalate of unresolved queries related to data integrity issues and data requests

• Manage updates to the global Risk Systems Support Website

• Maintenance and periodic review of process documentation

• Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices

• Coordinate transition of support for new systems to be supported by RSS

Qualifications

Qualifications:

• Over 1 year of experience in the business, preferably in Credit Administration Area or Business Support

• Competence in database application (Access, SQL, VBA)

• Self-starter with strong planning skills

• Quality-driven with an eye for details

• Excellent communication and interpersonal skills

• Fluent in English

We offer:

• Opportunity to work in an international environment.

• Cooperation with a high quality team in a challenging area of the financial industry with one of the world's leading companies.

• Access to the latest technologies and tools.

• Exposure to a wide range of internal stakeholders as well as to senior management.

• Excellent working environment.

• The package of trainings.

• Attractive conditions of employment and benefits