Citi Risk Systems Users Support L2 Analyst in Warsaw, Poland
Primary Location: Poland,Mazowieckie,Warsaw
Education: Master's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17040861
User and production support - ensuring a high level of support is provided to the users of the risk systems globally
Provide day-to-day assistance to users of risk applications
Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes stipulated in the service level agreement.
Escalation of unresolved queries related to data integrity issues and data requests
Management of updates to the global Risk Systems Support Website, one of the primary interfaces with the end users of the risk systems.
Maintenance and periodic review of process documentation.
Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices
Attend scheduled user group meetings
Coordinate transition of support for new systems to be supported by RSS.
Work with our business partners to ensure that such transitions are seamless.
Fluent in English
Over 1 year of experience in the business preferably in Credit Administration Area or Business Support
Self-starter with strong planning skills.
Quality-driven with an eye for details.
Proactive / high level of energy.
Team player and facilitator.
Competence in Microsoft Office (MSword, Excel, PowerPoint, Outlook, etc.)
Competence in database application (Access, iSQL, Hyperion, VBA).