J&J Family of Companies Hospital Account Manager in Warsaw, Poland

The Medical Devices segment produces a broad range of innovative products used primarily by health care professionals in the fields of orthopedics, neurovascular, surgery, infection prevention, cardiovascular disease, sports medicine, and aesthetics.

We are providing our clients with the most innovative and comprehensive orthopedic and neurological portfolio in the world, offering inspired solutions that go beyond quality implants and include services, education, instruments, and emerging technologies. In the surgical area we continue to dedicate to Shaping the Future of Surgery and building on our commitment to help address the world’s most pressing health care issues, and improve and save more lives. Through the Medical Devices we deliver innovation to make a life-changing impact.

Hospital Account Manager

Location: Poland

Contract: permanent

Key responsibilities:

  • Fosters a trust-based working relationships with key non-clinical customer in selected hospitals centers and understands their level of influencing

  • Understands, in depth, the needs of the different stakeholders in the healthcare environment with special focus on non-clinical hospital’s stakeholders

  • Identifies key accounts with strategic significance – conduct segmentation process per business criteria with stakeholder map

  • Understands issues and priorities of public payer and hospital accounts. Make tradeoffs, balancing different strategic options and investments and evaluating their potential business impact in prioritized accounts. As a partner to non-clinical stakeholders (hospitals and payers), seek opportunities to provide services and solutions tailored towards specific needs

  • Builds mix offers for accounts balancing business targets of different franchises (Ethicon, DPS, Spine, CSS)

  • Drive building tender’s strategies by delivering insight from hospital’s non-clinical customers in close cooperation with sales, marketing, tender, pricing and market access

  • Set clear account objectives and strategic plan with consistent performance metrics

  • Leads and shapes new innovative and Value Added solutions on OneMD level

  • Can build a clear value proposition and is accountable for a flawless execution by the organization

  • Brings a concept alive in a strategy

  • Track results through Dashboard, Board reviews or other agreed tools

  • Leader in cultural change; from product to solutions selling

  • Creates culture of a high performing, agile and customer-focused organization by cross-sector cooperation

  • Drive adoption of key processes and practices throughout the business, share and make use of best practice

  • Collaborate with cross franchise (MD&D) and functional partners (sales, marketing, market access, etc.) and strong regional management endorsement and involvement

  • Deliver change leadership based on growth strategies, ensuring effective communication and employee engagement

  • Well-developed understanding of J&J products and products value


Our Requirements:

  • Extensive experience non-clinical customer management

  • Proven ability to develop trust-based relationships with non-clinical customer especially from hospitals

  • Proven ability to understand and clearly communicate scientific, health-care, legal and economic topics

  • Well-developed understanding of payers/regulatory environment, including degree of market regulation (Health care reforms, Hospitals reforms, local and central environments)

  • Strong analytical and business partner skills, customer oriented and strategic mindset

  • Strong passion and track record for innovation & will to make things happen & deliver

  • Ability to build respect and trust with customers, employees and internal stakeholders

  • Excellent negotiation and influencing skills

  • Result oriented with strong prioritization skills and accuracy also under pressure

  • Proven ability to manage complexity & thrives in uncertain/ambiguous circumstances

  • Ability to connect and effectively collaborate across a diverse group of business stakeholders in a highly matrixes environment

  • Fluent in English

  • Integrity and Credo-based leadership

  • Self- awareness and adaptability

  • Master or equivalent in business experience

  • Key Account or Sales Management Experience

  • Knowledge of the current market healthcare landscape or environment where solution selling is the key driver

  • Operational sales experience in the healthcare industry

  • Experience working for a mid-size or multinational company

We Offer:

  • An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.

  • Many opportunities to work on challenging projects and assignments.

  • Possibilities for further personal as well as professional development.

  • Many employee benefits.

Primary Location



Johnson & Johnson (Poland) Sp. z.o.o. (7815)

Job Function

National Accounts

Requisition ID