Marsh & McLennan GBM COE Leader in Warsaw, Poland

GBM COE Leader


Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 21,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary ofMarsh & McLennan Companies(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

Currently Mercer is seeking candidates for the following position based in Warsaw:

GBM COE Leader

(Global Benefits Management Center of Excellence)

In this role you will be: supervising timely and accurate delivery of tasks, assessing employee performance and working on employee development; providing appropriate reporting to stakeholders, ensuring the team growth strategy is being implemented; monitoring KPIs, productivity and workflow as well as helping in transition of the new processes to the team. In this role you will be supported by Team Leaders.

What do we offer to our employees?

  • Work with young, dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.

  • Competitive salary based on employment contract.

  • Attractive benefits package (including private health care, sports card, life insurance, savings plan, lunch card, language courses).

  • Company car.

  • A-class office building facilities near Plac Zawiszy.


To be successful in this position you will need to:

  • Supervise team whose main responsibility is to track and co-ordinate client employee benefits insurance policy renewals and broking implementations across the different client locations.

  • Handle issue escalations from team, local country contacts and other coordinators.

  • Assign team resources to client projects, including contingency plans for team absences or during peak projects.

  • Plan for and execute staff development, including development plans for all levels of employees.

  • Liaison with GBM stakeholders to develop and execute COE strategy.

  • Be responsible for annual forecasting of demand / staffing / budgeting for the team.

  • Drive expansion of scope of activities / client transitions to the team.

  • Ensure the intellectual capital is up to date, appropriate for clients, and available to colleagues.

  • Lead and champion COE standardization initiatives for templates and processes.


  • Overall experience of 15 years with proven track of 5 years of direct experience managing large project teams, including people management, process ownership, process improvements, and issues escalation.

  • Experience in Insurance or Health and Benefits industry is a plus.

  • Strong oral and written communication skills.

  • Very strong organizational and prioritization skills; ability to handle multiple projects simultaneously.

  • Strong understanding of internal clients’ needs, with the ability to give own team guidance and support.

  • Proficiency in MS Office Tools (Excel, PowerPoint, Word);

  • Fluent English is a must.

If you would like to apply for this position, please send in your application (CV) in English.

Please include the following statement: "Wyrażam zgodę na przetwarzanie moich danych osobowych w dokumencie CV zarówno na potrzeby prowadzonej rekrutacji jak również po jej zakończeniu. Jednocześnie wyrażam zgodę na pozostawienie przekazanego dokumentu CV przez pracodawcę oraz przetwarzania moich danych osobowych w celu tworzenia i prowadzenia elektronicznej bazy danych co umożliwi wykorzystanie moich danych osobowych w kolejnych procesach rekrutacyjnych zgodnie z ustawą o ochronie danych osobowych z dnia 29 sierpnia 1997 r. ( Dz. U z 2002 nr 101, poz . 926) ."

Job Client Service

Primary Location PL-MA-Warsaw

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: WAR001V1