The Nielsen Company Delivery Manager in Warsaw, Poland

Delivery Manager

Through deep client process and platform knowledge, this position is responsible for the on time and accurate delivery of assigned client deliverables including managing expectations and acting as the voice of on-going operations with the client/commercial team, serving as an escalation point & other teams and driving corrective actions and continuous improvements.

JOB DESCRIPTION:

Work in multinational environment

Support and execute the implementation of new services & platforms

Partner with client / commercial and other teams to own SLAs, set expectations and deliver client specific KPIs (as required)

Partner with teams to contribute to the development and further improvement of internal and external KPIs through process standard improvement as well as work areas for root cause identifications and improvement plans development

Support SOPs development and continuous improvement for assigned clients

Support teams with issue resolution

Support teams in day-to-day requests and escalations

Support and upgrade efforts via test planning, validation of staffing and status

YOUR PROFILE:

3-5 years of experience working within a service organization with SLAs

Experience in communicating and managing client expectations

Strong interpersonal and leadership skills, including indirect people management skills

Demonstrated communication and negotiation skills both verbal and written

High level of independency and priority management

Sense of responsibility, effective problem solving

Proactive approach, ability and willingness to learn and drive improvement

Analytical skills & good excel usage

Ability to work across multiple stakeholders and functions in matrix organizational structure

Basic Project Management/ Process Improvement principles