Medtronic Customer Care (SAP) Transactions Specialist with Danish in Warsaw, Poland
Customer Care (SAP) Transactions Specialist with Danish
Warsaw, Mazowieckie, Poland
6 days ago
MAIN PURPOSE OF THE JOB:
Provide day-to-day support in Medtronic Order-To-Cash Back Office processes (e.g. orders, disputes credits) through analytical and operational support.
Provide a professional level of support to the Front Office field force staff by processing a broad knowledge of Medtronic products, tools and policies and ability to monitor product information flows as well as resolving issues.
Contribute to the company goals in the areas of customer satisfaction.
MAIN JOB DUTIES/RESPONSIBILITIES:
•Orders receiving and entry in SAP, invoicing, returns processing
•Monitoring the activity through a regular check : open order book/allocation file/ daily reports
•Issues resolution and reactive communication towards the customer, including coordination of the issues with Front Office representatives
•Inventory management (e.g. adjustments, transfers).
•Fluent English and Danish
•IT applications/systems minded
•Proactive, solution oriented customer focused
•Team player, but also able to work independently
•Able to work under time pressure with multitasking duties
•Scrupulous with analytical skills, able to learn fast
•Focused on delivering top quality work
•Good communication skills
•Previous experience in order entry in customer service is an advantage
•Previous experience with SAP is an advantage.
Competitive salary and benefits package (medical care, health insurance, Benefit Systems),
Employee Stock Purchase Program (ESPP) and performance annual bonus,
Bonus for 2 weeks holidays per year,
Professional trainings, e.g. Lean Sigma Problem Solving Training, SAP system,
Working with a great team of smart, energetic and passionate people.
Exceptional opportunity to work in a multinational company which offers rewarding careers and professional working environment with a focus on training and development opportunities.
Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies and to build your career within our global organization.
Please include the following statement: I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act from 2002, No. 101, pos. 926 with amendments).