NCR Customer Advocate in Warsaw, Poland
TITLE: Customer Advocate LOCATION: Warszawa, Poland
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. In Poland we are not only a business leader, but also a team of vibrant, creative and devoted people who share values and common goals.
Customer Advocate is responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. S/he is to ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points include Service Sales, Service Teams. This person is a single point of contact for Customer in the area of service agreement and maintenance billing.
This is a temporary position that will substitute an employee on maternity leave up to two years, with potential of full-time employment contract afterwards.
Key Areas of Responsibility:
• Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing. • Maintaining of equipment database, processing and updating movements, additions and cancellations. • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system). • Adhering to the procedures in compliance with NCR policies • Reconciliation and Reporting that covers monthly verification of revenue data, providing corrections and clarifications to reported results. • Archiving and record retention in accordance with NCR policies and NCR practices. • Providing internal and external audit support as requested
• Ability to work collaboratively with other team members (Business Teams, Service Territory Managers and Customers directly) • To easily and proficiently communicate in German and English • Strong problem solving and customer service skills • Ability to communicate well with all involved parties on different levels of the process • Dedication • Strong sense of accountability • High sense of urgency
The Company can grant you a full or part-time employment contract, intense training program, competitive salary and other exceptional benefits.
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Title: Customer Advocate
Requisition ID: 0055625_P0070580