Citi CRM Manager in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Master's Degree

  • Job Function: Decision Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17056385


  • Ensure development and execution of CRM strategy.

  • Planning, managing and delivering multi-channel campaigns using available information in Data Warehouse based on SAS and SQL tools.

  • Implementation of new solutions in the area of CRM.

  • Daily cooperation with other departments of Consumer Bank in order to accomplish business goals.

  • User support in the area of existing CRM functionalities.

  • Daily monitoring of the effectiveness of existing campaigns and processes.


  • Understanding of CRM systems and processes.

  • Very good SQL and SAS 4GL skills.

  • Several years of experience in banking or telecommunication sector.

  • Economics/Maths/IT university education.

  • Very good written and spoken English.

  • Very good work organization.

  • Very good communication skills.