Citi Client Onboarding Analyst 9 in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17041759


Citi Private Bank, one of the largest private banking businesses in the world, provides professional wealth management services for 26,000 clients globally, including a third of the world’s billionaires, operating in 60 offices in more than 30 countries

Client Service and support / account documentation unit is a part of CPB Poland CSC Hub to service CPB EMEA business. Direct interactions with ADU onsite teams in CH and UK and CPB front office teams.

Key Responsibilities:

  • Processes client’s requests related to system set up including signatories’ updates and documentation lodgment

  • Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes

  • Provides response to client and internal inquiries

  • Applies appropriate bank’s regulations while processing the requests

  • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents

  • Documents operation procedure updates

  • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)

  • Verification and authorization of data entered in the systems

  • Ensures all queries are dealt with in an efficient and timely manner

  • Escalates urgent / risk issues through the appropriate escalation channels

  • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process

  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing

  • Ensures high levels of client satisfaction through strong product, process and client knowledge

  • Identifies and suggests process improvements. Assists in the implementation of validated process improvements

  • Prepares documentation for archiving

  • Understands procedures and controls for operational processes

  • Supports Manager with quality assurance process

  • Understands procedures and controls for operational processes

  • Performs within departmental procedures and compliance standards in order to minimize losses

  • Responsible for coordination of projects around internal processes

  • Participates in user acceptance test of new systems

  • Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function

  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed



  • Higher education - bachelor's degree is sufficient (preferred finance, economics)


  • Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking. Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken)

Minimum Experience:

  • 2 years experience in financial services preferred