Citi Cash and Trade Junior Specialist with German or French in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Master's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17069879

Description

Responsibilities

• Handling client enquiries (from simple to more complex ones) and resolving issues in timely and professional manner, in relation to ACH, SEPA and Wire transactions,

• Daily interaction with customers/third parties/banks and handling issues in line with departmental standards

• BAU and non BAU issues resolution- handling escalation of system and processing issues to respective internal or external parties and following up until final clarification

• Preparation of SWIFT messages, including MT103/MT202

• Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required

• Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolutions

• Assisting on implementation and validation of process improvements for respective products – identifying possibilities of process optimization

Qualifications

• Very good knowledge of English (min. C1) and German or French (min. B2)

• Knowledge/experience in banking operations will be a great advantage

• Good knowledge of Microsoft Office and good investigative & analytical skills

• Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)

• Ability to work independently within a team environment

• Perfect organization skills, ability of problem solving, making accurate and quick decisions.