Medtronic Business Performance & Analytics (BP&A) Analyst in Warsaw, Poland

Business Performance & Analytics (BP&A) Analyst

Location:

Warsaw, Mazowieckie, Poland

Requisition #:

17000AWS

Post Date:

Jun 07, 2017

Business Performance Analytics (BPA) Analyst

Place of work: Warsaw

JOB PURPOSE (MISSION)

  • To fully understand the data related to the Customer Care organization and use this data to analyse trends and suggest areas for improvement

  • To fully understand the business requirements in order to professionally analyse and problem solve using different types of data and relationships within business and/or IT systems

  • To support Customer Care leadership with building performance related presentations

  • To build, design and roll out new reporting capability as per Customer requirements

  • Regularly perform logical data modeling, identify patterns in data and analysis as well as design and create reports. Implement initiatives from data gathering to full roll out, including training stakeholders

  • In order to efficiently perform the role the incumbent will regularly interface with other departments including Customer Care, IS, Q/A, Logistics, Credit, Pricing/Contracts, Sales and Marketing

  • To develop successful, long term, strategic relationships with internal customers and suppliers, based on achieving best practice and creating synergistic solutions to our Customers challenges

  • Extensive management reporting in the form of daily/weekly/monthly management reports. Continuously performing statistical analysis of such business data

  • Design and create data reports and reporting tools which assist the Customer Care organisation in their decision making i.e. manpower planning, productivity, volumes and organisation performance

  • To streamline reports through automation where possible

  • Analyse data to identify patterns and correlations among various data points and work processes

  • Mapping and tracing data from system to system in order to solve a given business or system problem

  • Represent the department in meetings and serve as customer advocate when appropriate

  • Constantly improve reporting mechanisms where possible through researching best practices and leading improvement efforts/projects, automation, etc. Learning and mastering both new and existing systems from other areas of the business, as well as rolling out best practices across the organisation

  • Ensuring work practices / processes are SOX compliant where appropriate

  • Assist the Customer Care organization with reporting queries and provide them with relevant data as necessary

  • Lead and participate in Customer Care related projects for all areas of the business as and when required

  • Follow all of the safety standards for the facility and behave in a way and does not put yourself or others at risk

EXPERIENCE / KNOWLEDGE

  • Experienced Microsoft Office user, Advanced Excel including knowledge of macros and pivot tables, Access and PowerPoint

  • Proven experience in data entry, report generation, analysis and implementation for management reports

  • Knowledge of SAP and Access as well as other analytical tools.

  • Previous experience of working within a customer care environment focused on business improvements; Lean, OpEx etc.

  • Extensive analytical skills, accuracy and attention to detail required

  • Proactive contributor and Customer focused

  • Looks outside the box for solutions, improvements, finding new best practices and implementing them etc.

  • Experience in Customer Service Health Care industry an advantage

  • Works effectively and efficiently within a complex matrix organisation

  • Works well collaborates within a pan-European Business Performance Analytics (BPA) team environment

  • Displays high level of professional competency and models Medtronic behaviours based on our values

EDUCATION

  • Educated to degree level in Maths, Business or Engineering or related field would be desirable

  • Polish language skill competency (spoken written) would be a distinct advantage

  • Good command of English language (including written). Interviews will be conducted in English as the common language

  • 2 or more years proven experience within similar role

OUR OFFER

  • Competitive salary and benefits package (medical care, health insurance, Benefit Systems)

  • Employee Stock Purchase Program (ESPP) and performance annual bonus

  • Professional trainings, e.g. Lean Sigma Problem Solving Training, SAP system

  • Working with a great team of smart, energetic and passionate people

  • Exceptional opportunity to work in a multinational company which offers rewarding careers and professional working environment with a focus on training and development opportunities

YOUR CAREER

Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

Please include the following statement: I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883).