ATOS IT Services & Solutions, Inc. Job Details in Poland

Job DetailsService Delivery Supporter – Problem Management

PL - Bydgoszcz, PL - Bydgoszcz, Poland

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PL - Bydgoszcz


PL - Bydgoszcz

Position Type


Job Area

IT Desktop / Infrastructure

Job Type

Full Time



Company Information

  • Leader in digital services with 100,000 employees in 72 countries

  • Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting

  • Official global IT partner of the Olympic and Paralympic Games

  • Awarded with the Great Place to Work certificate for four times

  • Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

Job Description

  • Following the RCA process creation

  • Identify Root Cause/ Contributory Cause

  • Assign technical experts to one subject

  • Create preventive actions, tracks corrective actions

  • Deliver high quality document after Draft checkpoint call

  • Joining Problem Management Daily call (focused on all RCA guidelines, like follow-up the document or actions tracking)

  • Joining Tech Bridge call’s during Major Incidents

  • Update Action status of Corrective actions from internal/external RCA’s

  • Joining Daily Service Review (DSR)

Job Requirements

Must have:

  • Fluent spoken and written English

  • Persistent and assertive

  • Very Good knowledge of IT infrastructure environments

  • Very good understanding of ITIL processes

  • Ability to follow processes effectively

  • Self-motivated

  • Analytical way of thinking


  • German language would be a plus

  • Ability to work effectively with cross-functional virtual teams, and to build collaborative relationships

  • Excellent interpersonal skills with ability to adapt communication styles to team members, contractors and executives who come from a broad spectrum of disciplines

Additional Information

The position will be located in our office in Bydgoszcz.

We offer:

  • Remote working

  • Private medical care incl. dental care

  • Training and development programs

  • Learning foreign languages

  • Relocation allowance

  • Referral bonus

  • Private life and travel insurance

  • MyBenefit System

  • Commuting contribution

  • Worldwide career opportunities

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