ATOS IT Services & Solutions, Inc. Job Details in Poland

Job DetailsPharma Compliance Analyst

PL - Bydgoszcz, PL - Bydgoszcz, Poland

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PL - Bydgoszcz


PL - Bydgoszcz

Position Type


Job Area

IT Support

Job Type

Full Time



Company Information

·Leader in digital services with 100,000 employees in 72 countries

·Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting

·Official global IT partner of the Olympic and Paralympic Games

·Awarded with the Great Place to Work certificate for four times

·Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

Job Description

This position provides support to a large FDA-regulated customer who has outsourced IT services toAtos IT Solutions and Services, Inc.The Compliance Manager works directly with the Atos Account Team, Atos Service Delivery Teams, and the Customer. Reports to the Director of Global Quality and Compliance.

  • Participates in a global programtargeted at ensuring that delivery of contracted services is in compliance with agreed upon quality requirements and FDA regulations

  • Assists in the development, rollout, measurement and tracking of global Service Improvement Processes designed to continually improve the delivery of service

  • Assists in establishing additional processes, controls and KPIs to manage quality and compliance related to services that Atos and its vendors and subcontractors provide to the Customer

  • Performs activities to assess the effectiveness of controls

  • Key areas to be monitored include training, change management, onboarding / offboarding, GxP documentation, and security metrics

  • Manages and participates in audits including but not limited to SSAE 16, ISO 9001, contractual, financial, and business relationship audits conducted by the client

  • Oversees onboarding / offboarding process from a compliance perspective. Works with global Atos Recruiting, Human Resources, and Hiring Managers to ensure that background check and drug screening requirements for in-scope countries are completed and in compliance

  • Maintains an inspection readiness program for the assigned location ensuring personnel are prepared for their roles in Customer or regulatory agency audits

  • Coordinates and/or participates in audits as required

  • Reviews Atos-developed documents used to support the Customer for compliance with quality and regulatory requirements

  • Works with all levels within the organization including the Managing Director, CBUs, Operational and Learning & Development teams, as well as with key leaders in the client’s organization.

Job Requirements

Must have:

· Bachelor’s Degree or equivalent work experience in IT Compliance or related field

· Experience maintaining compliance around a Customer’s quality systems and ensuring that processes, tools, controls, and KPIs are being managed

· Experience assisting in the development of additional quality/compliance processes, tools, controls, and KPIs that are needed to supplement those of the Customer

· Experience monitoring, tracking and reporting on non-conformances, corrective actions, and Risk Management

· Experience in business writing- drafting process, Key Performance Indicators (KPIs), Procedures, Work Instructions, Knowledge Articles, and training materials

· Knowledge of Quality management system meeting the requirements of ISO 9001

· ISO 20000 and ITIL knowledge

· Knowledge of Quality Assurance practices in Service Desk and Desktop Services environments


  • General understanding of ITIL disciplines and configuration management

  • Experience of working with databases

  • Ability to work effectively with cross-functional virtual teams, and to build collaborative relationships

  • Proven experience of producing customer reports including data entry and analysis

  • Ability to follow processes effectively

  • Self-motivated with the ability to work with minimum supervision

  • Strong influencing skills: demonstrated ability to get things done without formal authority

  • Excellent interpersonal skills with ability to adapt communication styles to team members, contractors and executives who come from a broad spectrum of disciplines

  • Creative and open minded

  • ITIL foundation qualification preferable

  • TOEIC certification would be a plus

Additional Information

The position will be located in our office in Bydgoszcz.

We offer:

·Remote working

·Private medical care incl. dental care

·Training and development programs

·Learning foreign languages

·Relocation allowance

·Referral bonus

·Private life and travel insurance

·MyBenefit System

·Commuting contribution

·Worldwide career opportunities

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