ATOS IT Services & Solutions, Inc. Job Details in Poland

Job DetailsGenesys Architect

PL - Bydgoszcz, PL - Bydgoszcz, Poland

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Reference no.

242950

Country

Poland

Region

PL - Bydgoszcz

City

PL - Bydgoszcz

Position Type

Professional

Job Area

IT Desktop / Infrastructure

Job Type

Full Time

Company

Atos

Company Information

·Leader in digital services with 100,000 employees in 72 countries

·Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting

·Official global IT partner of the Olympic and Paralympic Games

·Awarded with the Great Place to Work certificate for four times

·Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz

Job Description

We are looking for an Architect, with experience designing Genesys or Cisco Contact Centre solutions. This candidate will also provide system integration expertise in Contact Centre implementations, such as IVR and CTI.

Responsibilities:

• Design, develop, configure and deploy IVR/CTI Contact Centre Solutions.• Lead and participate in functional analysis of IVR and CTI specifications.• Produces feasibility and effort estimates.• Document architectural designs.• Interface with Project Management and Sales teams.• Plan Solution Delivery, Deployment, QA guidelines and identify delivery team members.• Supports integration team to ensure delivery

Job Requirements

Skill Experience and certifications• Genesys Framework Expert Required• Genesys Routing Expert Required• Genesys Multimedia (chat, email,etc) Expert Required• Genesys Agent Applications (GAD GPlus, etc) Expert Required• Genesys SIP Server Expert Required• SIP Technology Expert Required• RTP Technology Expert Required

• Knowledge of Contact Centre platforms (Avaya, Cisco, Genesys).

•Knowledge of call recording, workforce management

•The ability to meet with international clients, across EMEA and work on different types of projects (development, integration & configuration).

•Strong communication skills, client-facing experience.

•C/C++, VB, Java

Additional Information

The position will be located in our office in Bydgoszcz.We offer:

·Remote working

·Private medical care incl. dental care

·Training and development programs

·Learning foreign languages

·Relocation allowance

·Referral bonus

·Private life and travel insurance

·MyBenefit System

·Commuting contribution

·Worldwide career opportunities

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