ATOS IT Services & Solutions, Inc. Job Details in Poland
Job DetailsGenesys Architect
PL - Bydgoszcz, PL - Bydgoszcz, Poland
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PL - Bydgoszcz
PL - Bydgoszcz
IT Desktop / Infrastructure
·Leader in digital services with 100,000 employees in 72 countries
·Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
·Official global IT partner of the Olympic and Paralympic Games
·Awarded with the Great Place to Work certificate for four times
·Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz
We are looking for an Architect, with experience designing Genesys or Cisco Contact Centre solutions. This candidate will also provide system integration expertise in Contact Centre implementations, such as IVR and CTI.
• Design, develop, configure and deploy IVR/CTI Contact Centre Solutions.• Lead and participate in functional analysis of IVR and CTI specifications.• Produces feasibility and effort estimates.• Document architectural designs.• Interface with Project Management and Sales teams.• Plan Solution Delivery, Deployment, QA guidelines and identify delivery team members.• Supports integration team to ensure delivery
Skill Experience and certifications• Genesys Framework Expert Required• Genesys Routing Expert Required• Genesys Multimedia (chat, email,etc) Expert Required• Genesys Agent Applications (GAD GPlus, etc) Expert Required• Genesys SIP Server Expert Required• SIP Technology Expert Required• RTP Technology Expert Required
• Knowledge of Contact Centre platforms (Avaya, Cisco, Genesys).
•Knowledge of call recording, workforce management
•The ability to meet with international clients, across EMEA and work on different types of projects (development, integration & configuration).
•Strong communication skills, client-facing experience.
•C/C++, VB, Java
The position will be located in our office in Bydgoszcz.We offer:
·Private medical care incl. dental care
·Training and development programs
·Learning foreign languages
·Private life and travel insurance
·Worldwide career opportunities
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