ATOS IT Services & Solutions, Inc. Job Details in Poland
Job DetailsGlobal Service Owner non-Cloud DC
PL - Bydgoszcz, PL - Bydgoszcz, Poland
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PL - Bydgoszcz
PL - Bydgoszcz
Atos is a global leader in digital transformation with approximately 100,000 employees in 72 countries and annual revenue of around € 12 billion. The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.
Atos has operated in Poland since 2000. The Group employs circa 5 000 people in its locations in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun, Krakow, Opole and Rzeszow.
One of the biggest Atos Account is looking for a person, who will be responsible for coordinating the global service provision of non-Cloud DC service. Central manager for the global and regional delivery teams providing the service overall. Ensures the achievement of agreed results. Responsible for the policy and strategy of the functional area globally, including the breakdown into guidelines and procedures across multiple delivery locations/countries.
Reports to the Global Tower Head of one of the biggest Atos Account AHS.
Ensures process and service performance against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLA) and is accountable for the provision of a strategic implementation approach and tactical-level action-plan that is derived from the defined strategy for the global service.
Is aware of any ongoing service disruptions (Sev 1 & 2 incidents) and actively engages in major incidents and Severity 1 incidents driving resolution and ensuring senior management communication Atos internally and externally. Derives mitigating and preventive measures and ensures implementation in the functional area globally in alignment with problem management.
Maintain agreed statistics and reports to assess the ongoing efficiency and effectiveness of the service delivery. This includes customer contract agreed reporting, ratio analysis of results, internal and external supplier assessment, and customer satisfaction.
Fully aware of the contractual obligations committed by Atos towards the customer and translating the contractual agreements into operational guidelines and procedures for the global service.
Actively managing the financial performance of the service including agreeing inter-country service agreements (ISA), cost controlling, WU calculation and recharging to the one of the biggest Atos Account market.
Optimizes the service delivery on an ongoing basis by driving optimization initiatives including, but not limited to, automation.
Maintain a service support model in alignment with the contractual obligations across all levels (Level 1-3). Covering availability of resources, correct skills, hours of support per region, on call / standby support and global reach of service delivery. Engaging with service desk to ensure proper end user interaction and support for the service is provided.
Ensures adherence to Atos / one of the biggest Atos Account delivery processes, e.g. change management, config management and problem management. Specifically owns the correctness of CMDB data for all CIs the global service is based on.
Acts as an informed counterpart for internal and customer senior management for service reviews.
Manages capacity of the service actively aligning with both the customer and Atos Client Managers to understand future changes in demand and subsequent changes in service setup required. Actively drives capacity management for the service and technology development roadmaps (e.g. new major software release introduction).
Ensures service adherence to agreed security standards including, Siemens CERT and software release (patching) requirements.
Works with in-flight sales initiatives and Transition & Transformation programs in order to support service scope extension with the client and operational readiness of service additions being introduced.
• Educated to bachelor level or equivalent work experience• 7+ years of experience in large DC environments and DC processes (ITIL)• Experience with resource management of a globally distributed team• Very good Business understanding• Ability and skills to conduct business discussions with the Customer and Atos top management• Fluent written and spoken English• Excellent presentation skills across multiple management levels
The position will be located in our office in Bydgoszcz.We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), remote work, private medical care, life and disability insurance.Interesting trainings and professional development programmes also available.
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