ATOS IT Services & Solutions, Inc. Job Details in Poland

Job DetailsMajor Incident Manager

PL - Bydgoszcz, PL - Bydgoszcz, PL - Warszawa, PL - Wroclaw, Poland

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PL - Bydgoszcz, PL - Warszawa, PL - Wroclaw


PL - Bydgoszcz

Position Type


Job Area


Job Type

Full Time



Company Information

About Atos

Atos is a global leader in digital transformation with approximately 100,000 employees in 72 countries and annual revenue of around € 12 billion. The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

Atos has operated in Poland since 2000. The Group employs circa 5 000 people in its locations in Bydgoszcz, Warsaw, Wroclaw, Gdansk, Lodz, Torun, Krakow and Rzeszow.

Job Description

Work place: Flexible work system


Major Incident Manager is accountable to actively participate and support the

delivery of end-to-end services in line with customer and internal SLAs/KPIs.Working within the Global Major Incident Management process community, the

Major Incident Manager role will include:

  • Being in charge of major incident resolution within complex environments

with complete confidence, engaging internal and external support teams


  • Demonstrate the ability to lead the virtual team of technical resourcesfrom all technical areas, driving troubleshooting and recovery with confidence and authority reducing

time to repair on major and crisis outages

  • Ensure engagement and focus of relevant resolvers for impact and

decision making purposes

  • Responsible for verifying the severity of all levels of incidents in

order to execute the correct level Incident Management process.

  • Accountable as single source delivering clear and accurate communication

during all incident across the business and technology including senior and

exec management levels.

  • Produce comprehensive incident reports to a variety of audiences

including senior and exec management level

  • Participate and lead Incident reviews for managed incidents

  • Run daily Health-check calls and make informed decisions regarding

escalation of potential issues

  • Ability to adjust in a fast pace every changing environment

  • Leading technical and management conference bridges in a business

professional manner

  • Participating in other ITIL processes interfacing with incident

management in order to ensure overall process delivery.

  • Actively

participating in CSI activities for Major Incident Management process and in

global Incident Management community

Job Requirements


  • French and English Speaking (B2 at least)

  • ITIL Operational experience in the Incident Management process. Non-Operational knowledge of other ITIL processes interfacing with Incident Management.

  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience (is a plus – not mandatory)

  • ability to work under stress while maintaining clarity and making logical decisions based on inputs from multiple sources

  • out-of-the-box thinking, strong analytical skills, ability to propose non-standard solutions to complex issues.

  • Ability to work independently and take decisions where necessary.

  • Having a strong character, high level of assertiveness, can do attitude and possess a quality driven and customer focused mindset.

  • Successful delivery against commitments and deadlines.

  • Ability to work in tight deadlines and the ability to maintain focus whilst under pressure.

  • Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.


  • Is truly interested in process management and passionate in continual improvement

  • Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business

  • cross process knowledge and willingness to expand ITIL expertise by conducting transitions, participating in CSI projects, acting as SPOC for customers and going beyond standard Incident Management process.

  • Competent with Microsoft Office, Microsoft Excel, Microsoft Word.

  • Networking and server business knowledge (business solutions) would be a plus

Additional Information

Please send your resume in English.

The position will be located in our office in BydgoszczWe offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

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