ATOS IT Services & Solutions, Inc. Job Details in Poland
Job DetailsService Level Manager
PL - Bydgoszcz, PL - Bydgoszcz, Poland
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PL - Bydgoszcz
PL - Bydgoszcz
Leader in digital services with 100,000 employees in 72 countries
Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
Official global IT partner of the Olympic and Paralympic Games
Awarded with the Great Place to Work certificate for four times
Almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz
Overall global responsibility for Service Level Management and Continuous Improvement processes for a major outsourcing customer in the manufacturing industry. Managing Service Level of existing outsourcing contract, optimize quality of Service Level Management, improve customer satisfaction.
Principal activities:• Designs and documents the Service Level Management process, policies, rules and guidelines. Is the author of all process related documents; document owner is always Global Process Owner.• Defines and documents the Global Standard KPIs, reporting and key controls for the Service Level Management process.• Assists the Service Level Management Global Process Owner in driving service management best-practice and ITIL process standardization across all Global Business Units.• Assist the Service Level Management Global Process Owner in ensuring consistent end-to-end application of the Service Level Management process across all Global Business Units and Departments.• Primary ITIL Service Level Management process knowledge holder and reference point.• Owner of the standard Service Level Management process documentation.• Key point of contact forTooling Services departemntto ensure Service Level Management process and tooling alignment – approver for any tooling changes affecting the Service Level Management process.• Works with Tooling Services departemntto optimize Service Level Management process efficiency and automation.• Builds ITIL compliant Service Level Management process knowledge in the organization.• Assists the Service Level Management Global Process Owner in identifying and planning for ITIL process improvement projects.• Drives implementation of standard execution of the Global Service Level Management process.• Sets up and leads expertise ITIL Service Level Management process forums with process experts from the Global Business Units.• Assists the Service Level Management Global Process Owner in driving cost optimization for the process.• Assists the Service Level Management Global Process Owner in driving cross-account process standardization.• Assists the Service Level Management Global Process Owner in standardization to enable offshore targets.
The Service Level Management Global Process Expert has the following key-skills:• Builds long-term relationships with internal colleagues.• Broadly skilled in information and communications technology.• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Client organizations.• Ability to work independently and take decisions where necessary.• Successful delivery against commitments and deadlines.• Promotes and supports standardization and continuous improvement.
What do we offer:
Private medical care incl. dental care
Training and development programs
Learning foreign languages
Private life and travel insurance
Worldwide career opportunities
Please send your resume in English.
The position will be located in our office in Bydgoszcz.
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