ATOS IT Services & Solutions, Inc. Job Details in Poland
Job DetailsService manager / Team leader
PL - Wroclaw, PL - Wroclaw, Poland
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PL - Wroclaw
PL - Wroclaw
IT Development / Applications
Atos SE (Societas Europaea) is a leader in digital transformation with circa 100,000 employees in 72 countries and pro forma annual revenue of circa € 12 billion. Serving a global client base, the Group is the European leader in Big Data, Cybersecurity, Digital Workplace and Cloud Services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in payment industry. With cutting edge technologies, digital expertise and industry knowledge, the Group supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
Atos has operated in Poland since 2000. The Group employs circa 5 000 people in its locations in Bydgoszcz, Warsaw, Wrocław, Gdańsk, Łódź, Toruń, Krakow, Opole and Rzeszow.
Service manager / Team leader will be part of Microsoft practice in Business Solutions and Platforms service line in Atos Global Delivery Centre Polska. Person handling this position will be responsible for operational team as line manager and maintaining IT systems including request, incident, problem, as well as change and release management.
Line management of operation team, including recruiting and onboarding new team members, appraisal, people development, coaching and mentoring
•Support knowledge management within the team
•Managing services SLA and KPIs
•Acting as escalation contact for customer and team members
•Building relations between delivery team and customers
•Supporting pre-sales activities and assist in planning and transition of new services to Atos
•Reviewing operational processes and driving service improvement initiatives
At least 4 years experience on similar position
•Team leading experience in IT support environment
•Experience with ITSM tools
•Extensive knowledge of ITIL service support processes
•experience in technical aspects of delivering services in the following areas:
•Web application support
•Fluent in English
•Knowledge of IT delivery company organization
•Good communication and interpersonal skills
•Good organizational and time management skills
•Self-motivated and self-driven, capable of working with little supervision
What we offer
job in an innovative IT company
·an open, inspiring and international working environment with great potential for personal and professional development
·private medical care and insurance
·training and development programs
·flexible working time and possibility of working remotely
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