EY Internal Business Advisor with German in Poland

Title: Internal Business Advisor with German

Location: PL- -Wrocław

Job Number: WRO001A9

Internal Business Advisor with German

Your key responsibilities

On a daily basis as an Internal Business Advisor you will:

  • Provide virtual support to our client serving teams (phone or email)

  • Team with them to help in resolving their immediate questions

  • Educate and guide them through recommendations and training

  • Ensure that the needed responses are provided in a quick manner or escalated when essential

  • Document all calls, emails and chats into the system

As part of continuous improvement, the team also:

  • Shares best practices and provides support to other team members across borders and service lines

  • Stays up to date with the firm’s latest policies, processes and tools

  • Self-educates and seeks additional knowledge

  • Stays connected with the business and functional experts

  • Proactively aims for continuous improvement of the service provided to client serving teams

  • Benefits from coaching and mentoring

As a new recruit, you will go through an on boarding program which will include:

  • A language course to bring your German to super hero C1 level

  • EY and its business in Germany, Switzerland, Austria

  • SAP end-user training

  • Role playing and work shadowing with peers

If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills.

To qualify for the role you must have

  • Almost fluent German (B2) and would like to improve it

  • Very good English

  • Easiness in acquiring languages

  • 1-2 years of experience in customer relationship support

  • Professional approach, demonstrating tact and diplomacy

  • Interest in financial economics

  • Self-drive and ability to work with limited supervision

  • Good listening and questioning skills

  • Strong desire to help and support people requiring assistance

  • Problem solving and analytical skills

  • Excellent communication skills

  • Good time management and prioritization skills

  • Being a fantastic team player is a definite must!

Qualifications:

What working at EY offers

  • Work in a prestigious and stable company

  • Fair salary

  • Participating in interesting projects

  • Work in a professional, dynamic, truly global team

  • Development opportunities in international multilingual environment

  • Attractive social package (sport card, medical insurance, life insurance, wellness & spa program, sport events and many others)

  • Language courses

  • Our commitment to developing outstanding leaders starts with a promise - whenever you join, and however long you stay, the exceptional EY experience will last a lifetime

About EY

As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 24,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.

EY GDS Poland has been in operation since 2011, supporting around 30 countries across 14 services in English and non-English languages. Join one of our innovative and highly skilled teams and gain valuable experiences that will last a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply now.