EY Data Room Facilities Operations Specialist Specialist in Poland
Title: Data Room Facilities Operations Specialist Specialist
Location: PL- -Wrocław
Job Number: WRO0019G
About EY GDS
EY Technology is a global organization that works with our internal clients, to
provide IT support and solution to client teams, internal support functions and
global projects and programs. Over the next few years, GDS Poland will increase
the number of IT professionals in its center to develop and support EY’s
business and internal applications. These professionals include IT project
managers, business analysts, software architects, infrastructure engineers.
EY Technology team maintains and enhances EY’s IT infrastructure and works for our
internal clients across the globe. You will work with EY locations, supporting
our service lines and key business processes or be part a dedicated IT team
handling cross-organizational initiatives and transformational projects.
Specialist for Proximity Services (PS) is
responsible for supporting day-to-day operations of an Information Technology
(IT) data centers in a specific PS region’s branch offices. The role deploys
and installs hardware equipment and associated infrastructure peripherals
specific to elements such as data storage and server maintenance. The role
provides appropriate racking or mounting of server equipment in aligned
frameworks and then stacking to maximize efficiency and minimize the required
floor space used by network resources within the data rooms. The role activities are also aligned with the
proper maintenance of all cabling and other aspects of connectivity to maintain
the operational readiness of a branch facility and storage capacity
requirements in a compliant manner. The role has an advanced knowledge of IT
applications present in a region as well as the IT infrastructure and data
center facilities operations inclusive of hardware and infrastructure
supporting the geography. The role
recognizes the cross regional requirements and interfaces necessary to operate
with consistency across all regions and aligns with peers in those other
regions to identify best work practices to support the global PS model. The role is an individual contributor managed
by the Data Room Facilities Operations Regional Lead for PS.
Data Room FacilitiesOperations Specialist
Your key responsibilities
Provides for the ongoing operations, availability and stability for data center infrastructure such as structured cabling, server hardware, network, and storage equipment within a Data Room Facility to support of IT processing requirements and business directives
Installs monitors and decommissions as necessary Global Infrastructure Services (GIS) infrastructure components and other hardware within the Data Room IT environment to maintain appropriate service levels in accordance with agreed to guidelines
Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the branch data center and to identify and escalate variances in facilities performance
Provides technical support to remediate incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business
Ascertains compliant performance and capacity of Data Room Facilities in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures
Creates and maintains appropriate documentation of all infrastructure stock equipment such as hardware items that have been installed or removed so that Data Room Facilities Operations inventory is up to date and properly accounted for
Supports and partners with building facilities and IT management teams on changing Business and Usual (BAU) directives and advanced planning activities that affect the branch’s data center facilities
Provides support of off hour on call rotation to maintain appropriate support staff within the branch on a round the clock basis.
To qualify for the role you must have
Degree at university level
English language skills - excellent written and verbal communication
Approximately 2 years of relevant work experience, minimum of 1 year experience in various aspects of technology infrastructure management and operations, with more specific experience in running and in supporting a mission critical production environment
Experience with various aspects of hosting center technology infrastructure management and operations with experience in maintaining larger-scale data centers preferred
Strong knowledge of facility technologies (HVAC, power distribution, generated back-up power, rack management and Data Center cable plant)
Experience in hardware troubleshooting (HPE, DELL, APC etc.)
Vulnerabilities for hardware infrastructure
Knowledge in Windows Server Systems (logs)
Who we look for?
We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.
What EY GDS offers?
Work in prestigious, stable company
Contact of employment
Participating in interesting projects
Work in a professional, dynamic, truly global team
Development opportunities in international multilingual environment
Business trips support
Water, tea, coffee, sugar, milk without limit plus fresh juice twice a week and fruit once a week
Wellness & Spa programme
Modern office space near market square
Home office up to 3 days
If you feel that the role suits your personal goals and career path, please send us your current resume.
Join us in building a better working world. Apply now.