Newell Brands Consumer Services Representative (French & English) in Poznan, Poland


Position Title: Consumer Services Representative (French & English)

Location: Poznań

Reports to: Team Lead, Consumer Services

Contract type: Permanent, full-time

The Consumer Services team takes pride in helping consumers of Newell Brands across Europe, Middle East and Africa (EMEA). The primary role of Consumer Services Representative is to serve as the interface for Consumer Services with Newell brands, being responsible for building and enhancing relationships with our end consumers (users & choosers).

Key responsibilities:

  • Trouble shooting,

  • Creative problem solving,

  • Entering orders,

  • Answering product questions,

  • Processing warranty claims,

  • Providing pricing information,

  • Replying to incoming emails, live chats and other general inquiries.


  • University degree in related field (bachelor or master),

  • Excellent communication skills

  • Fluent French , communicative English ,

  • 1 year of Consumer/Customer Service experience

  • Computer system proficiency - MS Excel, Word, Outlook (SAP is helpful but not required)

  • Strong phone etiquette, verbal communications, grammatical and professional business skills

  • Confident, detail oriented

  • Adept at multi-tasking

  • Positive attitude and perspective

  • Dependable

What we can offer you!

Newell Brands is a global company with a lot of opportunities, both internationally and locally and we encourage development on a professional and personal level. You will be working with some of the best known brands in the world and you will have colleagues who are highly motivated and competent. You can count on their support to achieve the goals you are aiming for.

Are you interested?

If so, please apply by uploading your resume via our online application tool by clicking on the application link on this site.

Alternatively, go to our career site at enter the Reference Code 1703016 as a ‘Keyword’, click “GO”, then click the name of the position and “Apply Now”.

You are allowed to attach up to five documents, max. size of 500 KB each.

Please include the following phrase to your application:

"Zgodnie z Ustawą o ochronie danych osobowych z dn. 29.08.1997 r. wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy przez Newell Poland Services Sp. z o.o. oraz firmy w ramach grupy Newell Brands dla potrzeb procesu rekrutacji (Dz.U. nr 133 poz. 883 z późn. zm.).”

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker , Elmers, Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play . Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Organization: Newell Brands - None

Title: Consumer Services Representative (French & English)

Location: Poland-WP-Poznan

Requisition ID: 311094