IBM Payroll Analyst NGO English in KRAKOW, Poland

I. Scope of responsibilitiesPayroll Operations:

  • Delivering the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements

  • Ensuring the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls and requesting uploads and payments’ releases)

  • Carrying out the validation of payroll inputs and the reconciliation of output files

  • Communicating any risks to payroll process or deadlines in accordance with escalation paths

  • Interacting with employees, client or third party providers to process payroll data and ensure the correct and timely pay

  • Timely and accurate reporting of the status of payroll cycle

  • Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements

    Payroll Customer Service:

  • Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties

  • Actively taking part in any activities focused on continuous improvement of customer service

  • Executing all activities in compliance with existing procedures

  • knowledge of the English language on a good level- knowledge of Excel

GPSD-Fin & Admin

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.