IBM Integrated Consumer Engagement Platform - Catch and Dispatch Analyst in KRAKOW, Poland

For one of IBM clients, global corporation we are looking for enthusiastic individuals to join newly created application support team based in Krakow.The application that you will support is global Integrated Consumer Engagement platform composed of many latest and cutting edge technologies like Unica, Silverpop, Tableau, Aginity AMP, Hadoop, DataDog, Amazon Cloud etc.The full training will be provided by the current development and roll-out teams.The job will require shift working patterns to cover application support in 24/7 modes.Occasional travel might be required, especially for initial training.Role description:

  • You will be hands-on, Level 1 response team member. You will monitor the solution by Telemetry, using DataDog.

  • You will be able to identify the potential root cause and categorize it by the type of issue found.

  • After initial analysis you will hand-off the "ticket" to be addressed by the appropriate Level 2 technical support team.

  • self-motivated individuals

  • excellent trouble-shooting skills

  • problem-solvers with „can-do attitude”

  • people who „own” issue resolution on behalf of the IBM client

  • readiness to work in shift pattern to deliver 24/7 service

  • general familiarity with current IT trends and technologies

  • general IT literacy & technically savvy individuals

  • specific technical skills are not necessary for the role as full training on technologies used to support the solution will be provided

  • earlier experience in IT run & support role will be an advantage

  • excellent client-facing skills and prior experience in client facing roles is a plus

  • very good English (written and spoken)

GIC- ROCEB

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