IBM Customer Service Analyst NVE Italian & English in KRAKOW, Poland
What makes IBM BTO unique:
global communication: want to improve your language skills? We will invest in you!
flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
diversity: different nationalities united in one team
initiative: have ideas for improvements? We want to hear them!
You will be responsible for cooperation with Italian business partners and performing the following duties:
handling out- and in-bound calls
responding to customers' emails & live chats
investigating, following up & escalating customers' disputes
collecting all necessary documentation & updating customers about current progress of their dispute
taking care of all known customers' issues that prevent customers from paying outstanding debt
We guarantee you:
the opportunity to participate in training and language courses
Multisport, OK System
cinema tickets, discounts
private medical healthcare
an induction training that will allow you to smoothly transition into your new role
GPSD-Fin & Admin
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.