Sabre Associate TN Technical Support in Krakow, Poland

Req ID: 1928

Job Family: Contact Center

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

Under direct supervision provides first level technical support to Sabre Red Workspace users, with the objective of ensuring an optimal installation and configuration that delivers system peak performance. This support is provided both to customers as well as to internal colleagues.

It includes:

  • installing and configuring Sabre Software,

  • diagnosing and solving hardware/software issues,

  • diagnosing and solving connectivity issues,

  • using remote access tools to assist customers,

  • logging customer enquiries in our CRM,

  • working in a team of technology professionals,

  • escalating major problems to 2nd level.

Benefits:

  • social benefit package - VIP Medical Package, Life Insurance, Benefit System,

  • a wide range of trainings and technical certification reimbursement,

  • comfortable office location and modern office space,

  • free of charge Parking lot for Employees,

  • attractive referral bonus.

  • precious experience in similar environments,

  • customer orientation and proficient computer software skills required,

  • advanced level of English,

  • advanced level of one of the following: Italian, Greek, French,

  • willingness to continuously learn and incorporate new knowledge as our technology evolves.

Job Requirements

  • precious experience in similar environments,

  • customer orientation and proficient computer software skills required,

  • advanced level of English,

  • advanced level of one of the following: Italian, Greek, French,

  • willingness to continuously learn and incorporate new knowledge as our technology evolves.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

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