Hitachi Data Systems IT Finance Senior Applications Response Analyst - 020933 in Kraków, Poland

Title: IT Finance Senior Applications Response Analyst Location: POL-Kraków

Ignite your career with Hitachi Data Systems (HDS)! Great careers start with innovation and here at HDS, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, individuality, and collaboration.

Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd. with approximately $4 Billion in revenue, is the best partner to help enterprise organizations accelerate their digital transformation. Businesses are looking to digital transformation to innovate, uncover new revenue streams and form new business models, and these experiences are driven through data. No one knows data like Hitachi. We have helped the world’s largest and most complex organizations with one thing – data. We have a proven, integrated portfolio of services and solutions that enable this digital transformation through enhanced data management, governance, mobility and analytics.

Transform today and thrive, with HDS, tomorrow!

The IT Finance Senior Applications Response Analyst will be responsible for the support of HDS applications supporting the Finance organization.

Role purpose:

  • Rapidly identify and respond to all incoming customer issues. Ensure that client issues are resolved and communicate information on known and resolved issues to clients.

  • Provide solutions and support on customer’s open issues surrounding the Oracle Financial Applications and communicate the status of those issues to the client community.

  • Leverage and apply the skills to professionally communicate and make decisions, while gaining the confidence of customers and contributing significantly to customer retention for the organization.

  • Design system and process improvements from a user perspective focusing on usability, system integration, and infrastructure impact.

Key job duties:

  • Field incoming problem tickets from end users to resolve application and software issues

  • Perform regular status reviews of problems/issues.

  • Work with project delivery, systems, and client services support groups to determine best response to issues

  • Provide root cause analysis. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

  • Establish/maintain excellent relationships with clients (both internal and external).

  • Month-end support

  • On-Call Rotations

  • Adhere to HDS policies and standards

  • Help build and maintain a support services knowledgebase.

  • Define system solutions to address business issues and new business processes as requested by the functional users.

  • Design, test, and implement system changes related to business processes.

  • Ability to effectively prioritize and execute tasks under high-pressure.

  • Work with global team and in a collaborative environment

Qualifications

  • University degree in the field of computer science or information systems.

  • 5 years’ experience working with the Oracle EBS, preferably Oracle R12 with strong knowledge of Oracle Financial modules: Receivables, Payables, General Ledger.

  • Knowledge of other Oracle Financial modules: Assets, iProcurement, iExpense, Purchasing, Inventory Cost Accounting will be an additional advantage.

  • Extensive knowledge of application setup.

  • Knowledge or hands on experience in OA Framework, Workflow, Business Events, Middleware, service oriented architecture (SOA) and AIA (Application Integration Architecture).

  • Techno Functional experience in SQL, PL/SQL, Developer 6i (Oracle Forms, Oracle Reports, Procedure Builder) and Report development using XML Publisher.

  • Extensive business knowledge of current industry issues in the areas of privacy, security implementation, data retention, and usability.

  • Thorough knowledge of standard development life cycles, methodology, and associated quality assurance steps.

  • Excellent troubleshooting/analytical skills required.

  • Knowledge of HDS processes will be an additional advantage.

  • Understand data structure and correct data in order to resolve application issues.

  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.

  • Experience with building and maintaining database queries.

  • Good understanding of the organization’s goals and objectives.

  • Excellent written, oral, interpersonal, and presentation skills.

  • Ability to present ideas in business-friendly and user-friendly language.

  • Highly self-motivated and self-directed.

  • Ability to absorb new ideas and concepts quickly.

  • Good analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Very strong customer service orientation.

  • Very good knowledge of English.